Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 658 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to waste time (c) to understand fully (d) to find who to blame
2. 2.🕊️ When solving a conflict, which comes first: choose a fix together or hear each side fully? (a) choose a fix together (b) hear each side fully
3. 3.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 4 (c) step 3 (d) step 2
4. 4.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) saying “I feel…” (d) name-calling
5. 5.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
6. 6.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) pick a winner fast (c) take a vote at once (d) ignore them
7. 7.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 2 (c) step 1 (d) step 3
8. 8.🔍 Which is the odd one out? (a) saying “I feel…” (b) apologising sincerely (c) spreading gossip (d) listening without blame
9. 9.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 3 (c) step 4 (d) step 2
10. 10.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
11. 11.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
12. 12.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 4 (c) step 2 (d) step 3
13. 13.✅ How does solving a conflict end? (a) with a winner and loser (b) with a fight (c) with an agreed plan (d) with silence
14. 14.🕊️ When solving a conflict, which comes first: listen to both sides or choose a fix together? (a) listen to both sides (b) choose a fix together
15. 15.🕊️ When solving a conflict, which comes first: shake hands on a plan or let each person speak? (a) shake hands on a plan (b) let each person speak
16. 16.🕊️ When solving a conflict, which comes first: brainstorm solutions or calm down? (a) brainstorm solutions (b) calm down
17. 17.🕊️ When solving a conflict, which comes first: cool off for a minute or hear each side fully? (a) cool off for a minute (b) hear each side fully
18. 18.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
19. 19.🔍 Which is the odd one out? (a) listening without blame (b) finding a middle way (c) using a calm voice (d) taking sides at once
20. 20.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
21. 21.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) use the louder one’s (c) scrap the project (d) combine the best parts
22. 22.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
23. 23.🕊️ When solving a conflict, which comes first: take a deep breath or list possible fixes? (a) take a deep breath (b) list possible fixes
24. 24.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
25. 25.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
26. 26.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
27. 27.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute
28. 28.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
29. 29.Which of these helps solve a conflict? (a) listening without blame (b) name-calling (c) taking sides at once (d) walking off in anger
30. 30.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
31. 31.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 1 (c) step 3 (d) step 4
32. 32.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
33. 33.🕊️ When solving a conflict, which comes first: agree on a plan or calm down? (a) agree on a plan (b) calm down
34. 34.Which of these makes a conflict worse? (a) saying “I feel…” (b) focusing on the problem (c) using a calm voice (d) walking off in anger
35. 35.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
36. 36.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
37. 37.True or false: “shouting back” helps solve a conflict. (a) False (b) True
38. 38.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
39. 39.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
40. 40.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 2 (c) step 1 (d) step 3

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