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Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 659 · 40 questions
TalentJR

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

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  1. 1.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) the leader picks alone (c) combine the best parts (d) use the louder one’s
  2. 2.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
  3. 3.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
  4. 4.Which of these helps solve a conflict? (a) bringing up old fights (b) name-calling (c) spreading gossip (d) listening without blame
  5. 5.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) pick a winner fast (d) help them calm down
  6. 6.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 2 (c) step 1 (d) step 4
  7. 7.Which of these helps solve a conflict? (a) shouting back (b) spreading gossip (c) saying “I feel…” (d) name-calling
  8. 8.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 4 (c) step 2 (d) step 3
  9. 9.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
  10. 10.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 2 (c) step 4 (d) step 1
  11. 11.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
  12. 12.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
  13. 13.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 4 (c) step 3 (d) step 2
  14. 14.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 1 (c) step 4 (d) step 3
  15. 15.🔍 Which is the odd one out? (a) finding a middle way (b) name-calling (c) taking sides at once (d) walking off in anger
  16. 16.Which of these helps solve a conflict? (a) name-calling (b) bringing up old fights (c) walking off in anger (d) apologising sincerely
  17. 17.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
  18. 18.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
  19. 19.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
  20. 20.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
  21. 21.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
  22. 22.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
  23. 23.Which of these helps solve a conflict? (a) bringing up old fights (b) shouting back (c) focusing on the problem (d) taking sides at once
  24. 24.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
  25. 25.Which of these makes a conflict worse? (a) walking off in anger (b) saying “I feel…” (c) using a calm voice (d) focusing on the problem
  26. 26.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak
  27. 27.🕊️ When solving a conflict, which comes first: let each person speak or choose a fix together? (a) let each person speak (b) choose a fix together
  28. 28.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 2 (c) step 1 (d) step 4
  29. 29.🕊️ When solving a conflict, which comes first: hear each side fully or agree on a plan? (a) hear each side fully (b) agree on a plan
  30. 30.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
  31. 31.🕊️ When solving a conflict, which comes first: let each person speak or find options? (a) let each person speak (b) find options
  32. 32.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
  33. 33.Which of these makes a conflict worse? (a) saying “I feel…” (b) name-calling (c) apologising sincerely (d) finding a middle way
  34. 34.True or false: “name-calling” makes a conflict worse. (a) False (b) True
  35. 35.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
  36. 36.🔍 Which is the odd one out? (a) apologising sincerely (b) finding a middle way (c) spreading gossip (d) focusing on the problem
  37. 37.✅ How does solving a conflict end? (a) with a fight (b) with an agreed plan (c) with a winner and loser (d) with silence
  38. 38.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
  39. 39.🔍 Which is the odd one out? (a) taking sides at once (b) listening without blame (c) bringing up old fights (d) walking off in anger
  40. 40.🕊️ When solving a conflict, which comes first: choose a fix together or calm down? (a) choose a fix together (b) calm down

Answer key

  1. combine the best parts
  2. makes it worse
  3. hear each side fully
  4. listening without blame
  5. help them calm down
  6. step 2
  7. saying “I feel…”
  8. step 1
  9. list possible fixes
  10. step 3
  11. False
  12. helps solve it
  13. step 4
  14. step 4
  15. finding a middle way
  16. apologising sincerely
  17. helps solve it
  18. False
  19. False
  20. False
  21. makes it worse
  22. helps solve it
  23. focusing on the problem
  24. calm down
  25. walking off in anger
  26. let each person speak
  27. let each person speak
  28. step 1
  29. hear each side fully
  30. False
  31. let each person speak
  32. True
  33. name-calling
  34. True
  35. False
  36. spreading gossip
  37. with an agreed plan
  38. makes it worse
  39. listening without blame
  40. calm down

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