Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 660 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
2. 2.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) ignore them (c) pick a winner fast (d) help them calm down
3. 3.Which of these makes a conflict worse? (a) apologising sincerely (b) listening without blame (c) bringing up old fights (d) focusing on the problem
4. 4.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
5. 5.🔍 Which is the odd one out? (a) taking sides at once (b) walking off in anger (c) using a calm voice (d) spreading gossip
6. 6.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
7. 7.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “Let’s hear both sides.” (c) “You are always wrong.” (d) “I don’t care.”
8. 8.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
9. 9.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 4 (c) step 2 (d) step 1
10. 10.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
11. 11.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 2 (c) step 3 (d) step 1
12. 12.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 4 (c) step 3 (d) step 2
13. 13.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 4 (c) step 2 (d) step 1
14. 14.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 2 (c) step 3 (d) step 1
15. 15.🔍 Which is the odd one out? (a) apologising sincerely (b) taking sides at once (c) listening without blame (d) finding a middle way
16. 16.Which of these helps solve a conflict? (a) shouting back (b) taking sides at once (c) apologising sincerely (d) spreading gossip
17. 17.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
18. 18.🔍 Which is the odd one out? (a) walking off in anger (b) shouting back (c) spreading gossip (d) listening without blame
19. 19.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
20. 20.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) using a calm voice (b) focusing on the problem (c) walking off in anger (d) saying “I feel…”
22. 22.Which of these makes a conflict worse? (a) finding a middle way (b) using a calm voice (c) walking off in anger (d) apologising sincerely
23. 23.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 4 (c) step 1 (d) step 2
24. 24.🕊️ When solving a conflict, which comes first: let each person speak or choose a fix together? (a) let each person speak (b) choose a fix together
25. 25.Which of these helps solve a conflict? (a) walking off in anger (b) bringing up old fights (c) saying “I feel…” (d) name-calling
26. 26.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 3 (c) step 4 (d) step 1
27. 27.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
28. 28.🔍 Which is the odd one out? (a) taking sides at once (b) spreading gossip (c) apologising sincerely (d) name-calling
29. 29.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
30. 30.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
31. 31.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
32. 32.🔍 Which is the odd one out? (a) apologising sincerely (b) using a calm voice (c) listening without blame (d) spreading gossip
33. 33.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 4 (c) step 2 (d) step 3
34. 34.🕊️ When solving a conflict, which comes first: take a deep breath or listen to both sides? (a) take a deep breath (b) listen to both sides
35. 35.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 3 (c) step 1 (d) step 2
36. 36.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
37. 37.🔍 Which is the odd one out? (a) shouting back (b) taking sides at once (c) finding a middle way (d) bringing up old fights
38. 38.Which of these makes a conflict worse? (a) using a calm voice (b) saying “I feel…” (c) taking sides at once (d) finding a middle way
39. 39.Which of these helps solve a conflict? (a) spreading gossip (b) taking sides at once (c) name-calling (d) finding a middle way
40. 40.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 3 (c) step 1 (d) step 2

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