Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 661 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to waste time (c) to pick a winner (d) to find who to blame
2. 2.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
3. 3.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) pick a winner fast (c) ignore them (d) help them calm down
4. 4.🔍 Which is the odd one out? (a) bringing up old fights (b) saying “I feel…” (c) using a calm voice (d) finding a middle way
5. 5.Which of these makes a conflict worse? (a) using a calm voice (b) apologising sincerely (c) shouting back (d) finding a middle way
6. 6.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
7. 7.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
8. 8.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
9. 9.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 4 (c) step 1 (d) step 3
10. 10.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 4 (c) step 1 (d) step 3
11. 11.🔍 Which is the odd one out? (a) taking sides at once (b) using a calm voice (c) focusing on the problem (d) saying “I feel…”
12. 12.🔍 Which is the odd one out? (a) finding a middle way (b) apologising sincerely (c) name-calling (d) listening without blame
13. 13.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
14. 14.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
15. 15.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
16. 16.✅ How does solving a conflict end? (a) with an agreed plan (b) with silence (c) with a winner and loser (d) with a fight
17. 17.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
18. 18.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 3 (c) step 2 (d) step 4
19. 19.Which of these helps solve a conflict? (a) apologising sincerely (b) shouting back (c) bringing up old fights (d) spreading gossip
20. 20.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
21. 21.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
22. 22.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
23. 23.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) walking off in anger (b) using a calm voice (c) taking sides at once (d) bringing up old fights
25. 25.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
26. 26.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 3 (c) step 4 (d) step 1
27. 27.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “You are always wrong.” (d) “Let’s hear both sides.”
28. 28.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
29. 29.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
30. 30.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 3 (c) step 4 (d) step 1
31. 31.🔍 Which is the odd one out? (a) finding a middle way (b) spreading gossip (c) taking sides at once (d) shouting back
32. 32.🔍 Which is the odd one out? (a) spreading gossip (b) finding a middle way (c) focusing on the problem (d) saying “I feel…”
33. 33.Which of these makes a conflict worse? (a) apologising sincerely (b) taking sides at once (c) using a calm voice (d) focusing on the problem
34. 34.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
35. 35.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 2 (c) step 1 (d) step 3
36. 36.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
37. 37.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
38. 38.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 2 (c) step 4 (d) step 3
39. 39.🕊️ When solving a conflict, which comes first: take a deep breath or hear each side fully? (a) take a deep breath (b) hear each side fully
40. 40.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan

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