Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 662 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Stop being silly!” (c) “You are always wrong.” (d) “Let’s hear both sides.”
2. 2.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath
3. 3.Which of these helps solve a conflict? (a) bringing up old fights (b) name-calling (c) spreading gossip (d) using a calm voice
4. 4.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
5. 5.Which of these helps solve a conflict? (a) spreading gossip (b) taking sides at once (c) shouting back (d) focusing on the problem
6. 6.🔍 Which is the odd one out? (a) using a calm voice (b) focusing on the problem (c) apologising sincerely (d) bringing up old fights
7. 7.Which of these helps solve a conflict? (a) apologising sincerely (b) bringing up old fights (c) name-calling (d) walking off in anger
8. 8.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
9. 9.🔍 Which is the odd one out? (a) spreading gossip (b) using a calm voice (c) finding a middle way (d) focusing on the problem
10. 10.🔍 Which is the odd one out? (a) focusing on the problem (b) apologising sincerely (c) listening without blame (d) name-calling
11. 11.🕊️ When solving a conflict, which comes first: listen to both sides or brainstorm solutions? (a) listen to both sides (b) brainstorm solutions
12. 12.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to waste time (c) to find who to blame (d) to understand fully
13. 13.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
14. 14.✅ How does solving a conflict end? (a) with an agreed plan (b) with a winner and loser (c) with a fight (d) with silence
15. 15.🔍 Which is the odd one out? (a) taking sides at once (b) spreading gossip (c) shouting back (d) focusing on the problem
16. 16.🕊️ When solving a conflict, which comes first: take a deep breath or shake hands on a plan? (a) take a deep breath (b) shake hands on a plan
17. 17.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
18. 18.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
19. 19.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 2 (c) step 4 (d) step 3
20. 20.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
21. 21.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 4 (c) step 1 (d) step 3
22. 22.Which of these makes a conflict worse? (a) using a calm voice (b) shouting back (c) focusing on the problem (d) apologising sincerely
23. 23.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
24. 24.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
25. 25.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 2 (c) step 4 (d) step 3
26. 26.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
27. 27.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 3 (c) step 1 (d) step 2
28. 28.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 4 (c) step 2 (d) step 1
29. 29.🔍 Which is the odd one out? (a) shouting back (b) walking off in anger (c) listening without blame (d) name-calling
30. 30.Which of these helps solve a conflict? (a) listening without blame (b) name-calling (c) taking sides at once (d) spreading gossip
31. 31.🔍 Which is the odd one out? (a) taking sides at once (b) name-calling (c) bringing up old fights (d) saying “I feel…”
32. 32.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 3 (c) step 1 (d) step 4
33. 33.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
34. 34.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
35. 35.🕊️ When solving a conflict, which comes first: calm down or let each person speak? (a) calm down (b) let each person speak
36. 36.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) shouting back (b) using a calm voice (c) spreading gossip (d) taking sides at once
38. 38.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) listening without blame (d) taking sides at once
40. 40.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak

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