Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 663 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to understand fully (c) to waste time (d) to pick a winner
2. 2.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “You are always wrong.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
3. 3.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 4 (c) step 2 (d) step 3
4. 4.🔍 Which is the odd one out? (a) name-calling (b) saying “I feel…” (c) spreading gossip (d) taking sides at once
5. 5.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
6. 6.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
7. 7.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
8. 8.🔍 Which is the odd one out? (a) saying “I feel…” (b) using a calm voice (c) focusing on the problem (d) taking sides at once
9. 9.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 4 (c) step 3 (d) step 2
10. 10.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
11. 11.Which of these makes a conflict worse? (a) finding a middle way (b) name-calling (c) listening without blame (d) using a calm voice
12. 12.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 1 (c) step 2 (d) step 3
13. 13.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
14. 14.Which of these makes a conflict worse? (a) listening without blame (b) finding a middle way (c) shouting back (d) apologising sincerely
15. 15.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 1 (c) step 4 (d) step 2
16. 16.Which of these helps solve a conflict? (a) apologising sincerely (b) spreading gossip (c) walking off in anger (d) shouting back
17. 17.Which of these makes a conflict worse? (a) finding a middle way (b) focusing on the problem (c) walking off in anger (d) listening without blame
18. 18.🔍 Which is the odd one out? (a) shouting back (b) taking sides at once (c) walking off in anger (d) listening without blame
19. 19.Which of these helps solve a conflict? (a) walking off in anger (b) saying “I feel…” (c) name-calling (d) bringing up old fights
20. 20.🔍 Which is the odd one out? (a) walking off in anger (b) spreading gossip (c) using a calm voice (d) bringing up old fights
21. 21.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
22. 22.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 4 (c) step 1 (d) step 3
23. 23.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
24. 24.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
25. 25.🕊️ When solving a conflict, which comes first: listen to both sides or list possible fixes? (a) listen to both sides (b) list possible fixes
26. 26.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 3 (c) step 1 (d) step 4
27. 27.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
28. 28.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
29. 29.✅ How does solving a conflict end? (a) with a winner and loser (b) with a fight (c) with an agreed plan (d) with silence
30. 30.Which of these helps solve a conflict? (a) shouting back (b) spreading gossip (c) name-calling (d) listening without blame
31. 31.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 3 (c) step 2 (d) step 1
32. 32.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
33. 33.True or false: “name-calling” makes a conflict worse. (a) True (b) False
34. 34.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) use the louder one’s (c) the leader picks alone (d) combine the best parts
35. 35.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
36. 36.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 4 (c) step 1 (d) step 2
37. 37.🕊️ When solving a conflict, which comes first: list possible fixes or cool off for a minute? (a) list possible fixes (b) cool off for a minute
38. 38.🔍 Which is the odd one out? (a) bringing up old fights (b) using a calm voice (c) finding a middle way (d) focusing on the problem
39. 39.🔍 Which is the odd one out? (a) walking off in anger (b) spreading gossip (c) bringing up old fights (d) focusing on the problem
40. 40.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides

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