Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 665 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “Let’s hear both sides.” (c) “I don’t care.” (d) “You are always wrong.”
2. 2.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
3. 3.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
4. 4.Which of these helps solve a conflict? (a) spreading gossip (b) taking sides at once (c) apologising sincerely (d) shouting back
5. 5.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
6. 6.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
7. 7.🔍 Which is the odd one out? (a) focusing on the problem (b) finding a middle way (c) shouting back (d) saying “I feel…”
8. 8.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
9. 9.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
10. 10.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) help them calm down (d) pick a winner fast
11. 11.🕊️ When solving a conflict, which comes first: list possible fixes or take a deep breath? (a) list possible fixes (b) take a deep breath
12. 12.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
13. 13.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) use the louder one’s (c) the leader picks alone (d) combine the best parts
14. 14.🔍 Which is the odd one out? (a) finding a middle way (b) apologising sincerely (c) saying “I feel…” (d) walking off in anger
15. 15.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to understand fully (d) to pick a winner
16. 16.Which of these helps solve a conflict? (a) shouting back (b) name-calling (c) listening without blame (d) bringing up old fights
17. 17.🔍 Which is the odd one out? (a) taking sides at once (b) bringing up old fights (c) shouting back (d) saying “I feel…”
18. 18.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
19. 19.Which of these makes a conflict worse? (a) bringing up old fights (b) using a calm voice (c) saying “I feel…” (d) focusing on the problem
20. 20.🕊️ When solving a conflict, which comes first: list possible fixes or calm down? (a) list possible fixes (b) calm down
21. 21.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
22. 22.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 3 (c) step 1 (d) step 4
23. 23.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
24. 24.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 1 (c) step 3 (d) step 4
25. 25.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 3 (c) step 1 (d) step 2
26. 26.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
27. 27.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
28. 28.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
29. 29.🕊️ When solving a conflict, which comes first: let each person speak or list possible fixes? (a) let each person speak (b) list possible fixes
30. 30.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
31. 31.✅ How does solving a conflict end? (a) with a fight (b) with an agreed plan (c) with silence (d) with a winner and loser
32. 32.🕊️ When solving a conflict, which comes first: take a deep breath or brainstorm solutions? (a) take a deep breath (b) brainstorm solutions
33. 33.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 1 (c) step 3 (d) step 2
34. 34.🕊️ When solving a conflict, which comes first: calm down or agree on a plan? (a) calm down (b) agree on a plan
35. 35.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 1 (c) step 4 (d) step 3
36. 36.🕊️ When solving a conflict, which comes first: agree on a plan or hear each side fully? (a) agree on a plan (b) hear each side fully
37. 37.Which of these helps solve a conflict? (a) finding a middle way (b) spreading gossip (c) shouting back (d) bringing up old fights
38. 38.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
39. 39.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
40. 40.🕊️ When solving a conflict, which comes first: listen to both sides or cool off for a minute? (a) listen to both sides (b) cool off for a minute

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