Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 666 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Let’s hear both sides.” (c) “Stop being silly!” (d) “I don’t care.”
2. 2.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
3. 3.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) take a vote at once (c) pick a winner fast (d) ignore them
4. 4.🔍 Which is the odd one out? (a) apologising sincerely (b) listening without blame (c) focusing on the problem (d) walking off in anger
5. 5.🕊️ When solving a conflict, which comes first: agree on a plan or calm down? (a) agree on a plan (b) calm down
6. 6.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
7. 7.Which of these makes a conflict worse? (a) walking off in anger (b) listening without blame (c) apologising sincerely (d) focusing on the problem
8. 8.🔍 Which is the odd one out? (a) taking sides at once (b) spreading gossip (c) focusing on the problem (d) bringing up old fights
9. 9.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) scrap the project (c) the leader picks alone (d) use the louder one’s
10. 10.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
11. 11.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
12. 12.🕊️ When solving a conflict, which comes first: shake hands on a plan or let each person speak? (a) shake hands on a plan (b) let each person speak
13. 13.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 2 (c) step 4 (d) step 3
14. 14.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
15. 15.✅ How does solving a conflict end? (a) with a winner and loser (b) with a fight (c) with an agreed plan (d) with silence
16. 16.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
17. 17.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 4 (c) step 2 (d) step 3
18. 18.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
19. 19.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 1 (c) step 4 (d) step 3
20. 20.🔍 Which is the odd one out? (a) finding a middle way (b) saying “I feel…” (c) spreading gossip (d) focusing on the problem
21. 21.Which of these helps solve a conflict? (a) walking off in anger (b) apologising sincerely (c) name-calling (d) bringing up old fights
22. 22.Which of these makes a conflict worse? (a) listening without blame (b) spreading gossip (c) finding a middle way (d) using a calm voice
23. 23.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
24. 24.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 1 (c) step 2 (d) step 3
25. 25.🕊️ When solving a conflict, which comes first: hear each side fully or take a deep breath? (a) hear each side fully (b) take a deep breath
26. 26.🔍 Which is the odd one out? (a) saying “I feel…” (b) apologising sincerely (c) focusing on the problem (d) taking sides at once
27. 27.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
28. 28.🕊️ When solving a conflict, which comes first: agree on a plan or cool off for a minute? (a) agree on a plan (b) cool off for a minute
29. 29.🕊️ When solving a conflict, which comes first: shake hands on a plan or calm down? (a) shake hands on a plan (b) calm down
30. 30.Which of these helps solve a conflict? (a) spreading gossip (b) walking off in anger (c) using a calm voice (d) shouting back
31. 31.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
32. 32.Which of these helps solve a conflict? (a) shouting back (b) finding a middle way (c) bringing up old fights (d) taking sides at once
33. 33.🔍 Which is the odd one out? (a) using a calm voice (b) walking off in anger (c) shouting back (d) taking sides at once
34. 34.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) walking off in anger (b) saying “I feel…” (c) shouting back (d) name-calling
36. 36.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
37. 37.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 1 (c) step 3 (d) step 2
38. 38.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
39. 39.Which of these makes a conflict worse? (a) saying “I feel…” (b) finding a middle way (c) shouting back (d) listening without blame
40. 40.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to understand fully (c) to pick a winner (d) to waste time

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