Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 668 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) listening without blame (b) saying “I feel…” (c) using a calm voice (d) bringing up old fights
2. 2.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 3 (c) step 1 (d) step 4
3. 3.Which of these helps solve a conflict? (a) bringing up old fights (b) finding a middle way (c) walking off in anger (d) spreading gossip
4. 4.Which of these helps solve a conflict? (a) walking off in anger (b) saying “I feel…” (c) name-calling (d) spreading gossip
5. 5.🔍 Which is the odd one out? (a) shouting back (b) walking off in anger (c) taking sides at once (d) finding a middle way
6. 6.🔍 Which is the odd one out? (a) apologising sincerely (b) name-calling (c) taking sides at once (d) shouting back
7. 7.✅ How does solving a conflict end? (a) with an agreed plan (b) with a fight (c) with silence (d) with a winner and loser
8. 8.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 3 (c) step 4 (d) step 2
9. 9.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) scrap the project (d) combine the best parts
10. 10.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 1 (c) step 2 (d) step 4
11. 11.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 2 (c) step 3 (d) step 1
12. 12.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 3 (c) step 4 (d) step 1
13. 13.Which of these makes a conflict worse? (a) finding a middle way (b) apologising sincerely (c) saying “I feel…” (d) walking off in anger
14. 14.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
15. 15.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
16. 16.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) ignore them (c) pick a winner fast (d) take a vote at once
17. 17.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 3 (c) step 1 (d) step 2
18. 18.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
19. 19.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
20. 20.🕊️ When solving a conflict, which comes first: let each person speak or list possible fixes? (a) let each person speak (b) list possible fixes
21. 21.Which of these makes a conflict worse? (a) shouting back (b) saying “I feel…” (c) apologising sincerely (d) focusing on the problem
22. 22.True or false: “name-calling” makes a conflict worse. (a) True (b) False
23. 23.Which of these makes a conflict worse? (a) apologising sincerely (b) saying “I feel…” (c) taking sides at once (d) using a calm voice
24. 24.Which of these helps solve a conflict? (a) shouting back (b) spreading gossip (c) focusing on the problem (d) taking sides at once
25. 25.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides
26. 26.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
27. 27.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
28. 28.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
29. 29.Which of these helps solve a conflict? (a) apologising sincerely (b) shouting back (c) taking sides at once (d) walking off in anger
30. 30.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
31. 31.🔍 Which is the odd one out? (a) shouting back (b) apologising sincerely (c) listening without blame (d) finding a middle way
32. 32.True or false: “shouting back” helps solve a conflict. (a) True (b) False
33. 33.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) taking sides at once (b) shouting back (c) listening without blame (d) bringing up old fights
35. 35.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
36. 36.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 2 (c) step 1 (d) step 4
37. 37.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
38. 38.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
39. 39.🕊️ When solving a conflict, which comes first: calm down or choose a fix together? (a) calm down (b) choose a fix together
40. 40.🕊️ When solving a conflict, which comes first: agree on a plan or calm down? (a) agree on a plan (b) calm down

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