Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 669 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
2. 2.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
3. 3.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 1 (c) step 3 (d) step 2
4. 4.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
5. 5.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
6. 6.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
7. 7.🔍 Which is the odd one out? (a) walking off in anger (b) saying “I feel…” (c) name-calling (d) bringing up old fights
8. 8.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
9. 9.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
10. 10.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
11. 11.🔍 Which is the odd one out? (a) using a calm voice (b) apologising sincerely (c) name-calling (d) saying “I feel…”
12. 12.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 3 (c) step 1 (d) step 4
13. 13.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
14. 14.Which of these makes a conflict worse? (a) using a calm voice (b) walking off in anger (c) saying “I feel…” (d) listening without blame
15. 15.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
16. 16.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 3 (c) step 4 (d) step 2
17. 17.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
18. 18.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Let’s hear both sides.” (c) “Stop being silly!” (d) “You are always wrong.”
19. 19.Which of these makes a conflict worse? (a) finding a middle way (b) apologising sincerely (c) using a calm voice (d) bringing up old fights
20. 20.👂 Why listen to both sides in a conflict? (a) to waste time (b) to find who to blame (c) to understand fully (d) to pick a winner
21. 21.🕊️ When solving a conflict, which comes first: calm down or choose a fix together? (a) calm down (b) choose a fix together
22. 22.🕊️ When solving a conflict, which comes first: take a deep breath or listen to both sides? (a) take a deep breath (b) listen to both sides
23. 23.Which of these helps solve a conflict? (a) taking sides at once (b) spreading gossip (c) name-calling (d) using a calm voice
24. 24.Which of these makes a conflict worse? (a) spreading gossip (b) saying “I feel…” (c) focusing on the problem (d) apologising sincerely
25. 25.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 3 (c) step 4 (d) step 1
26. 26.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 2 (c) step 1 (d) step 4
27. 27.🔍 Which is the odd one out? (a) using a calm voice (b) focusing on the problem (c) taking sides at once (d) listening without blame
28. 28.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
29. 29.Which of these helps solve a conflict? (a) walking off in anger (b) bringing up old fights (c) focusing on the problem (d) taking sides at once
30. 30.🕊️ When solving a conflict, which comes first: take a deep breath or choose a fix together? (a) take a deep breath (b) choose a fix together
31. 31.🔍 Which is the odd one out? (a) spreading gossip (b) walking off in anger (c) bringing up old fights (d) using a calm voice
32. 32.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
33. 33.🕊️ When solving a conflict, which comes first: calm down or find options? (a) calm down (b) find options
34. 34.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
35. 35.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 4 (c) step 2 (d) step 1
36. 36.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
37. 37.🕊️ When solving a conflict, which comes first: cool off for a minute or shake hands on a plan? (a) cool off for a minute (b) shake hands on a plan
38. 38.🔍 Which is the odd one out? (a) shouting back (b) listening without blame (c) using a calm voice (d) saying “I feel…”
39. 39.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) use the louder one’s (c) combine the best parts (d) the leader picks alone
40. 40.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 1 (c) step 3 (d) step 2

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