Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 67 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
2. 2.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 4 (c) step 3 (d) step 1
3. 3.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
4. 4.🕊️ When solving a conflict, which comes first: take a deep breath or list possible fixes? (a) take a deep breath (b) list possible fixes
5. 5.🔍 Which is the odd one out? (a) bringing up old fights (b) listening without blame (c) finding a middle way (d) apologising sincerely
6. 6.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 1 (c) step 2 (d) step 3
7. 7.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
8. 8.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 4 (c) step 3 (d) step 2
9. 9.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 2 (c) step 4 (d) step 3
10. 10.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
11. 11.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
12. 12.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 3 (c) step 1 (d) step 2
13. 13.🔍 Which is the odd one out? (a) finding a middle way (b) focusing on the problem (c) listening without blame (d) walking off in anger
14. 14.Which of these helps solve a conflict? (a) shouting back (b) bringing up old fights (c) taking sides at once (d) saying “I feel…”
15. 15.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
16. 16.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 2 (c) step 1 (d) step 4
17. 17.🔍 Which is the odd one out? (a) name-calling (b) spreading gossip (c) shouting back (d) apologising sincerely
18. 18.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) walking off in anger (b) taking sides at once (c) shouting back (d) saying “I feel…”
20. 20.True or false: “shouting back” helps solve a conflict. (a) True (b) False
21. 21.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
22. 22.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 3 (c) step 2 (d) step 1
23. 23.🕊️ When solving a conflict, which comes first: brainstorm solutions or take a deep breath? (a) brainstorm solutions (b) take a deep breath
24. 24.🕊️ When solving a conflict, which comes first: let each person speak or agree on a plan? (a) let each person speak (b) agree on a plan
25. 25.Which of these makes a conflict worse? (a) saying “I feel…” (b) focusing on the problem (c) using a calm voice (d) spreading gossip
26. 26.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
27. 27.🕊️ When solving a conflict, which comes first: listen to both sides or cool off for a minute? (a) listen to both sides (b) cool off for a minute
28. 28.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) finding a middle way (b) spreading gossip (c) shouting back (d) name-calling
30. 30.Which of these makes a conflict worse? (a) taking sides at once (b) listening without blame (c) using a calm voice (d) saying “I feel…”
31. 31.True or false: “shouting back” makes a conflict worse. (a) False (b) True
32. 32.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
33. 33.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 1 (c) step 4 (d) step 3
34. 34.🕊️ When solving a conflict, which comes first: cool off for a minute or choose a fix together? (a) cool off for a minute (b) choose a fix together
35. 35.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
36. 36.Which of these helps solve a conflict? (a) apologising sincerely (b) taking sides at once (c) spreading gossip (d) name-calling
37. 37.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 4 (c) step 2 (d) step 1
38. 38.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) apologising sincerely (b) using a calm voice (c) listening without blame (d) spreading gossip
40. 40.True or false: “name-calling” helps solve a conflict. (a) True (b) False

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