Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 671 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Stop being silly!” (c) “I don’t care.” (d) “Let’s hear both sides.”
2. 2.Which of these makes a conflict worse? (a) saying “I feel…” (b) walking off in anger (c) using a calm voice (d) finding a middle way
3. 3.Which of these helps solve a conflict? (a) finding a middle way (b) taking sides at once (c) walking off in anger (d) name-calling
4. 4.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
5. 5.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
6. 6.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
7. 7.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) use the louder one’s (c) scrap the project (d) the leader picks alone
8. 8.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 3 (c) step 2 (d) step 4
9. 9.🕊️ When solving a conflict, which comes first: let each person speak or cool off for a minute? (a) let each person speak (b) cool off for a minute
10. 10.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
11. 11.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) help them calm down (d) pick a winner fast
12. 12.Which of these makes a conflict worse? (a) taking sides at once (b) saying “I feel…” (c) focusing on the problem (d) listening without blame
13. 13.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 4 (c) step 3 (d) step 1
14. 14.🔍 Which is the odd one out? (a) walking off in anger (b) shouting back (c) spreading gossip (d) using a calm voice
15. 15.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 4 (c) step 3 (d) step 2
16. 16.Which of these helps solve a conflict? (a) listening without blame (b) name-calling (c) bringing up old fights (d) walking off in anger
17. 17.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath
18. 18.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 3 (c) step 1 (d) step 2
19. 19.True or false: “name-calling” helps solve a conflict. (a) True (b) False
20. 20.🕊️ When solving a conflict, which comes first: take a deep breath or shake hands on a plan? (a) take a deep breath (b) shake hands on a plan
21. 21.🔍 Which is the odd one out? (a) finding a middle way (b) taking sides at once (c) bringing up old fights (d) name-calling
22. 22.🕊️ When solving a conflict, which comes first: agree on a plan or calm down? (a) agree on a plan (b) calm down
23. 23.Which of these helps solve a conflict? (a) focusing on the problem (b) spreading gossip (c) taking sides at once (d) bringing up old fights
24. 24.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
25. 25.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
26. 26.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 3 (c) step 1 (d) step 2
27. 27.✅ How does solving a conflict end? (a) with a winner and loser (b) with an agreed plan (c) with a fight (d) with silence
28. 28.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
29. 29.🔍 Which is the odd one out? (a) finding a middle way (b) name-calling (c) using a calm voice (d) saying “I feel…”
30. 30.Which of these helps solve a conflict? (a) name-calling (b) using a calm voice (c) taking sides at once (d) shouting back
31. 31.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
32. 32.🕊️ When solving a conflict, which comes first: calm down or list possible fixes? (a) calm down (b) list possible fixes
33. 33.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
34. 34.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 2 (c) step 3 (d) step 1
35. 35.🔍 Which is the odd one out? (a) walking off in anger (b) finding a middle way (c) listening without blame (d) saying “I feel…”
36. 36.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 2 (c) step 3 (d) step 1
37. 37.🕊️ When solving a conflict, which comes first: choose a fix together or cool off for a minute? (a) choose a fix together (b) cool off for a minute
38. 38.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
39. 39.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 1 (c) step 3 (d) step 2
40. 40.Which of these makes a conflict worse? (a) focusing on the problem (b) bringing up old fights (c) apologising sincerely (d) saying “I feel…”

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