Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 672 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 3 (c) step 1 (d) step 4
2. 2.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
3. 3.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 4 (c) step 3 (d) step 1
4. 4.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
5. 5.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
6. 6.🔍 Which is the odd one out? (a) apologising sincerely (b) using a calm voice (c) taking sides at once (d) finding a middle way
7. 7.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
8. 8.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
9. 9.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
10. 10.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
11. 11.Which of these makes a conflict worse? (a) spreading gossip (b) focusing on the problem (c) finding a middle way (d) using a calm voice
12. 12.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
13. 13.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
14. 14.Which of these helps solve a conflict? (a) walking off in anger (b) bringing up old fights (c) taking sides at once (d) saying “I feel…”
15. 15.🔍 Which is the odd one out? (a) apologising sincerely (b) finding a middle way (c) listening without blame (d) name-calling
16. 16.🔍 Which is the odd one out? (a) using a calm voice (b) name-calling (c) bringing up old fights (d) walking off in anger
17. 17.🔍 Which is the odd one out? (a) taking sides at once (b) name-calling (c) saying “I feel…” (d) walking off in anger
18. 18.👂 Why listen to both sides in a conflict? (a) to waste time (b) to pick a winner (c) to find who to blame (d) to understand fully
19. 19.🔍 Which is the odd one out? (a) using a calm voice (b) shouting back (c) saying “I feel…” (d) apologising sincerely
20. 20.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 4 (c) step 3 (d) step 1
21. 21.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
22. 22.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
23. 23.Which of these makes a conflict worse? (a) bringing up old fights (b) saying “I feel…” (c) using a calm voice (d) apologising sincerely
24. 24.🕊️ When solving a conflict, which comes first: shake hands on a plan or listen to both sides? (a) shake hands on a plan (b) listen to both sides
25. 25.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 3 (c) step 2 (d) step 1
26. 26.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 4 (c) step 3 (d) step 1
27. 27.🕊️ When solving a conflict, which comes first: agree on a plan or take a deep breath? (a) agree on a plan (b) take a deep breath
28. 28.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
29. 29.True or false: “shouting back” helps solve a conflict. (a) True (b) False
30. 30.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “Stop being silly!” (c) “You are always wrong.” (d) “I don’t care.”
31. 31.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
32. 32.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) combine the best parts (d) scrap the project
33. 33.Which of these helps solve a conflict? (a) shouting back (b) taking sides at once (c) bringing up old fights (d) apologising sincerely
34. 34.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
35. 35.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 2 (c) step 1 (d) step 4
36. 36.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
37. 37.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 4 (c) step 3 (d) step 2
38. 38.Which of these helps solve a conflict? (a) shouting back (b) listening without blame (c) name-calling (d) walking off in anger
39. 39.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
40. 40.Which of these helps solve a conflict? (a) finding a middle way (b) shouting back (c) name-calling (d) walking off in anger

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