Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 673 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) apologising sincerely (b) using a calm voice (c) listening without blame (d) spreading gossip
2. 2.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
3. 3.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
4. 4.🕊️ When solving a conflict, which comes first: list possible fixes or take a deep breath? (a) list possible fixes (b) take a deep breath
5. 5.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
6. 6.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 1 (c) step 3 (d) step 2
7. 7.🕊️ When solving a conflict, which comes first: cool off for a minute or let each person speak? (a) cool off for a minute (b) let each person speak
8. 8.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
9. 9.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
10. 10.🔍 Which is the odd one out? (a) taking sides at once (b) shouting back (c) walking off in anger (d) saying “I feel…”
11. 11.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
12. 12.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 4 (c) step 1 (d) step 2
13. 13.🕊️ When solving a conflict, which comes first: cool off for a minute or shake hands on a plan? (a) cool off for a minute (b) shake hands on a plan
14. 14.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
15. 15.🕊️ When solving a conflict, which comes first: listen to both sides or brainstorm solutions? (a) listen to both sides (b) brainstorm solutions
16. 16.✅ How does solving a conflict end? (a) with a winner and loser (b) with a fight (c) with silence (d) with an agreed plan
17. 17.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
18. 18.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
19. 19.Which of these helps solve a conflict? (a) name-calling (b) walking off in anger (c) spreading gossip (d) saying “I feel…”
20. 20.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 3 (c) step 2 (d) step 4
21. 21.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
22. 22.True or false: “name-calling” makes a conflict worse. (a) False (b) True
23. 23.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 2 (c) step 1 (d) step 4
24. 24.🕊️ When solving a conflict, which comes first: choose a fix together or let each person speak? (a) choose a fix together (b) let each person speak
25. 25.Which of these makes a conflict worse? (a) saying “I feel…” (b) apologising sincerely (c) focusing on the problem (d) name-calling
26. 26.🕊️ When solving a conflict, which comes first: choose a fix together or calm down? (a) choose a fix together (b) calm down
27. 27.🔍 Which is the odd one out? (a) apologising sincerely (b) walking off in anger (c) using a calm voice (d) focusing on the problem
28. 28.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
29. 29.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
30. 30.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute
31. 31.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
32. 32.Which of these helps solve a conflict? (a) taking sides at once (b) focusing on the problem (c) spreading gossip (d) name-calling
33. 33.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) help them calm down (d) pick a winner fast
34. 34.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 3 (c) step 2 (d) step 1
35. 35.🔍 Which is the odd one out? (a) name-calling (b) focusing on the problem (c) listening without blame (d) using a calm voice
36. 36.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 1 (c) step 2 (d) step 3
37. 37.Which of these makes a conflict worse? (a) taking sides at once (b) finding a middle way (c) saying “I feel…” (d) apologising sincerely
38. 38.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “You are always wrong.”
39. 39.🕊️ When solving a conflict, which comes first: take a deep breath or choose a fix together? (a) take a deep breath (b) choose a fix together
40. 40.🔍 Which is the odd one out? (a) taking sides at once (b) walking off in anger (c) using a calm voice (d) name-calling

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