Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 674 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
2. 2.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) help them calm down (c) pick a winner fast (d) ignore them
3. 3.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 3 (c) step 4 (d) step 2
4. 4.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
5. 5.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) listening without blame (d) name-calling
6. 6.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
7. 7.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
8. 8.Which of these helps solve a conflict? (a) shouting back (b) spreading gossip (c) name-calling (d) using a calm voice
9. 9.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 1 (c) step 4 (d) step 2
10. 10.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) combine the best parts (d) scrap the project
11. 11.🔍 Which is the odd one out? (a) apologising sincerely (b) spreading gossip (c) saying “I feel…” (d) focusing on the problem
12. 12.👂 Why listen to both sides in a conflict? (a) to waste time (b) to pick a winner (c) to understand fully (d) to find who to blame
13. 13.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
14. 14.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
15. 15.🔍 Which is the odd one out? (a) taking sides at once (b) shouting back (c) spreading gossip (d) apologising sincerely
16. 16.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 2 (c) step 4 (d) step 1
17. 17.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
18. 18.Which of these makes a conflict worse? (a) finding a middle way (b) using a calm voice (c) listening without blame (d) walking off in anger
19. 19.🔍 Which is the odd one out? (a) saying “I feel…” (b) name-calling (c) bringing up old fights (d) walking off in anger
20. 20.Which of these makes a conflict worse? (a) finding a middle way (b) listening without blame (c) taking sides at once (d) using a calm voice
21. 21.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
22. 22.Which of these makes a conflict worse? (a) focusing on the problem (b) saying “I feel…” (c) finding a middle way (d) name-calling
23. 23.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 3 (c) step 2 (d) step 4
24. 24.🔍 Which is the odd one out? (a) listening without blame (b) saying “I feel…” (c) shouting back (d) using a calm voice
25. 25.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
26. 26.True or false: “shouting back” helps solve a conflict. (a) True (b) False
27. 27.🕊️ When solving a conflict, which comes first: cool off for a minute or choose a fix together? (a) cool off for a minute (b) choose a fix together
28. 28.🔍 Which is the odd one out? (a) focusing on the problem (b) walking off in anger (c) listening without blame (d) apologising sincerely
29. 29.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 3 (c) step 1 (d) step 4
30. 30.Which of these helps solve a conflict? (a) bringing up old fights (b) taking sides at once (c) finding a middle way (d) shouting back
31. 31.🕊️ When solving a conflict, which comes first: agree on a plan or cool off for a minute? (a) agree on a plan (b) cool off for a minute
32. 32.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
33. 33.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
34. 34.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 1 (c) step 4 (d) step 2
35. 35.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 4 (c) step 2 (d) step 3
36. 36.🔍 Which is the odd one out? (a) taking sides at once (b) shouting back (c) using a calm voice (d) walking off in anger
37. 37.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
38. 38.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
39. 39.🕊️ When solving a conflict, which comes first: take a deep breath or choose a fix together? (a) take a deep breath (b) choose a fix together
40. 40.True or false: “shouting back” makes a conflict worse. (a) False (b) True

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