Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 675 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) spreading gossip (b) taking sides at once (c) bringing up old fights (d) using a calm voice
2. 2.🕊️ When solving a conflict, which comes first: agree on a plan or cool off for a minute? (a) agree on a plan (b) cool off for a minute
3. 3.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 2 (c) step 1 (d) step 4
4. 4.True or false: “shouting back” helps solve a conflict. (a) True (b) False
5. 5.Which of these makes a conflict worse? (a) focusing on the problem (b) finding a middle way (c) spreading gossip (d) saying “I feel…”
6. 6.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
7. 7.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
8. 8.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 1 (c) step 3 (d) step 2
9. 9.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 1 (c) step 4 (d) step 2
10. 10.🔍 Which is the odd one out? (a) apologising sincerely (b) taking sides at once (c) listening without blame (d) saying “I feel…”
11. 11.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
12. 12.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
13. 13.Which of these makes a conflict worse? (a) using a calm voice (b) taking sides at once (c) listening without blame (d) focusing on the problem
14. 14.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
15. 15.True or false: “shouting back” makes a conflict worse. (a) True (b) False
16. 16.✅ How does solving a conflict end? (a) with a fight (b) with an agreed plan (c) with silence (d) with a winner and loser
17. 17.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
18. 18.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
19. 19.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 2 (c) step 1 (d) step 3
20. 20.Which of these helps solve a conflict? (a) walking off in anger (b) saying “I feel…” (c) spreading gossip (d) name-calling
21. 21.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) help them calm down (c) take a vote at once (d) ignore them
22. 22.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
23. 23.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) finding a middle way (d) walking off in anger
24. 24.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 4 (c) step 2 (d) step 1
25. 25.Which of these helps solve a conflict? (a) shouting back (b) name-calling (c) using a calm voice (d) spreading gossip
26. 26.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 2 (c) step 4 (d) step 1
27. 27.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
28. 28.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 3 (c) step 4 (d) step 1
29. 29.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 1 (c) step 3 (d) step 4
30. 30.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
31. 31.Which of these makes a conflict worse? (a) finding a middle way (b) using a calm voice (c) focusing on the problem (d) shouting back
32. 32.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
33. 33.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “Let’s hear both sides.” (d) “I don’t care.”
34. 34.🕊️ When solving a conflict, which comes first: shake hands on a plan or hear each side fully? (a) shake hands on a plan (b) hear each side fully
35. 35.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
36. 36.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
37. 37.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
38. 38.🔍 Which is the odd one out? (a) walking off in anger (b) name-calling (c) spreading gossip (d) saying “I feel…”
39. 39.👂 Why listen to both sides in a conflict? (a) to waste time (b) to understand fully (c) to pick a winner (d) to find who to blame
40. 40.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it

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