Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 677 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) use the louder one’s (c) the leader picks alone (d) combine the best parts
2. 2.🔍 Which is the odd one out? (a) saying “I feel…” (b) walking off in anger (c) using a calm voice (d) focusing on the problem
3. 3.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “You are always wrong.”
4. 4.True or false: “shouting back” makes a conflict worse. (a) False (b) True
5. 5.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to pick a winner (d) to understand fully
6. 6.Which of these makes a conflict worse? (a) apologising sincerely (b) finding a middle way (c) taking sides at once (d) using a calm voice
7. 7.🕊️ When solving a conflict, which comes first: calm down or agree on a plan? (a) calm down (b) agree on a plan
8. 8.🔍 Which is the odd one out? (a) name-calling (b) walking off in anger (c) bringing up old fights (d) using a calm voice
9. 9.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 3 (c) step 1 (d) step 2
10. 10.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
11. 11.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 4 (c) step 3 (d) step 1
12. 12.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
13. 13.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 3 (c) step 4 (d) step 2
14. 14.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
15. 15.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
16. 16.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) taking sides at once (b) bringing up old fights (c) name-calling (d) apologising sincerely
18. 18.🕊️ When solving a conflict, which comes first: shake hands on a plan or let each person speak? (a) shake hands on a plan (b) let each person speak
19. 19.🕊️ When solving a conflict, which comes first: agree on a plan or take a deep breath? (a) agree on a plan (b) take a deep breath
20. 20.Which of these helps solve a conflict? (a) taking sides at once (b) using a calm voice (c) shouting back (d) name-calling
21. 21.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) pick a winner fast (c) ignore them (d) take a vote at once
22. 22.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
23. 23.Which of these makes a conflict worse? (a) shouting back (b) saying “I feel…” (c) finding a middle way (d) apologising sincerely
24. 24.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
25. 25.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
26. 26.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 1 (c) step 4 (d) step 2
27. 27.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 1 (c) step 2 (d) step 3
28. 28.✅ How does solving a conflict end? (a) with a fight (b) with an agreed plan (c) with silence (d) with a winner and loser
29. 29.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
30. 30.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 2 (c) step 1 (d) step 4
31. 31.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
32. 32.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
33. 33.Which of these helps solve a conflict? (a) walking off in anger (b) saying “I feel…” (c) name-calling (d) shouting back
34. 34.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
35. 35.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
36. 36.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
37. 37.Which of these helps solve a conflict? (a) listening without blame (b) shouting back (c) bringing up old fights (d) taking sides at once
38. 38.🔍 Which is the odd one out? (a) finding a middle way (b) walking off in anger (c) name-calling (d) spreading gossip
39. 39.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
40. 40.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak

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