Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 678 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 3 (c) step 4 (d) step 1
2. 2.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
3. 3.🕊️ When solving a conflict, which comes first: shake hands on a plan or take a deep breath? (a) shake hands on a plan (b) take a deep breath
4. 4.🔍 Which is the odd one out? (a) spreading gossip (b) using a calm voice (c) walking off in anger (d) name-calling
5. 5.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “You are always wrong.” (c) “Stop being silly!” (d) “I don’t care.”
6. 6.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
7. 7.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 3 (c) step 2 (d) step 4
8. 8.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) scrap the project (d) combine the best parts
9. 9.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 4 (c) step 2 (d) step 3
10. 10.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 2 (c) step 1 (d) step 4
11. 11.✅ How does solving a conflict end? (a) with a winner and loser (b) with a fight (c) with silence (d) with an agreed plan
12. 12.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
13. 13.🕊️ When solving a conflict, which comes first: let each person speak or list possible fixes? (a) let each person speak (b) list possible fixes
14. 14.🕊️ When solving a conflict, which comes first: calm down or hear each side fully? (a) calm down (b) hear each side fully
15. 15.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
16. 16.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
17. 17.Which of these makes a conflict worse? (a) using a calm voice (b) focusing on the problem (c) shouting back (d) finding a middle way
18. 18.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
19. 19.🕊️ When solving a conflict, which comes first: take a deep breath or hear each side fully? (a) take a deep breath (b) hear each side fully
20. 20.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
21. 21.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) name-calling (d) finding a middle way
22. 22.🕊️ When solving a conflict, which comes first: list possible fixes or cool off for a minute? (a) list possible fixes (b) cool off for a minute
23. 23.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 4 (c) step 2 (d) step 3
24. 24.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to find who to blame (c) to waste time (d) to understand fully
25. 25.Which of these helps solve a conflict? (a) taking sides at once (b) using a calm voice (c) walking off in anger (d) spreading gossip
26. 26.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) help them calm down (c) pick a winner fast (d) take a vote at once
27. 27.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
28. 28.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
29. 29.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 3 (c) step 1 (d) step 2
30. 30.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 4 (c) step 2 (d) step 1
31. 31.🔍 Which is the odd one out? (a) saying “I feel…” (b) using a calm voice (c) apologising sincerely (d) shouting back
32. 32.🔍 Which is the odd one out? (a) focusing on the problem (b) taking sides at once (c) saying “I feel…” (d) using a calm voice
33. 33.🕊️ When solving a conflict, which comes first: let each person speak or calm down? (a) let each person speak (b) calm down
34. 34.🕊️ When solving a conflict, which comes first: shake hands on a plan or listen to both sides? (a) shake hands on a plan (b) listen to both sides
35. 35.🔍 Which is the odd one out? (a) saying “I feel…” (b) finding a middle way (c) apologising sincerely (d) bringing up old fights
36. 36.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
37. 37.Which of these makes a conflict worse? (a) finding a middle way (b) walking off in anger (c) apologising sincerely (d) focusing on the problem
38. 38.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
39. 39.🔍 Which is the odd one out? (a) walking off in anger (b) shouting back (c) taking sides at once (d) focusing on the problem
40. 40.🔍 Which is the odd one out? (a) name-calling (b) spreading gossip (c) shouting back (d) finding a middle way

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