Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 680 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
2. 2.🕊️ When solving a conflict, which comes first: calm down or hear each side fully? (a) calm down (b) hear each side fully
3. 3.🕊️ When solving a conflict, which comes first: cool off for a minute or list possible fixes? (a) cool off for a minute (b) list possible fixes
4. 4.True or false: “name-calling” makes a conflict worse. (a) True (b) False
5. 5.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
6. 6.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
7. 7.Which of these helps solve a conflict? (a) spreading gossip (b) shouting back (c) bringing up old fights (d) finding a middle way
8. 8.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
9. 9.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute
10. 10.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
11. 11.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 2 (c) step 3 (d) step 1
12. 12.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 2 (c) step 3 (d) step 4
13. 13.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
14. 14.🕊️ When solving a conflict, which comes first: shake hands on a plan or listen to both sides? (a) shake hands on a plan (b) listen to both sides
15. 15.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
16. 16.Which of these helps solve a conflict? (a) apologising sincerely (b) bringing up old fights (c) spreading gossip (d) walking off in anger
17. 17.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 3 (c) step 2 (d) step 4
18. 18.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 4 (c) step 1 (d) step 3
19. 19.🕊️ When solving a conflict, which comes first: calm down or agree on a plan? (a) calm down (b) agree on a plan
20. 20.🔍 Which is the odd one out? (a) taking sides at once (b) saying “I feel…” (c) apologising sincerely (d) listening without blame
21. 21.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
22. 22.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
23. 23.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
24. 24.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
25. 25.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 2 (c) step 1 (d) step 3
26. 26.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
27. 27.🕊️ When solving a conflict, which comes first: choose a fix together or let each person speak? (a) choose a fix together (b) let each person speak
28. 28.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
29. 29.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
30. 30.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
31. 31.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Stop being silly!” (c) “You are always wrong.” (d) “Let’s hear both sides.”
32. 32.✅ How does solving a conflict end? (a) with a winner and loser (b) with a fight (c) with silence (d) with an agreed plan
33. 33.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) saying “I feel…” (b) listening without blame (c) spreading gossip (d) apologising sincerely
35. 35.Which of these makes a conflict worse? (a) shouting back (b) focusing on the problem (c) finding a middle way (d) saying “I feel…”
36. 36.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 2 (c) step 4 (d) step 3
37. 37.Which of these helps solve a conflict? (a) taking sides at once (b) spreading gossip (c) shouting back (d) saying “I feel…”
38. 38.Which of these helps solve a conflict? (a) shouting back (b) bringing up old fights (c) spreading gossip (d) using a calm voice
39. 39.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
40. 40.🕊️ When solving a conflict, which comes first: calm down or list possible fixes? (a) calm down (b) list possible fixes

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