Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 681 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) shouting back (b) taking sides at once (c) bringing up old fights (d) using a calm voice
2. 2.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
3. 3.🔍 Which is the odd one out? (a) focusing on the problem (b) taking sides at once (c) apologising sincerely (d) listening without blame
4. 4.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) walking off in anger (b) finding a middle way (c) name-calling (d) taking sides at once
6. 6.🔍 Which is the odd one out? (a) finding a middle way (b) spreading gossip (c) listening without blame (d) focusing on the problem
7. 7.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 4 (c) step 3 (d) step 1
8. 8.🕊️ When solving a conflict, which comes first: calm down or list possible fixes? (a) calm down (b) list possible fixes
9. 9.👂 Why listen to both sides in a conflict? (a) to waste time (b) to pick a winner (c) to understand fully (d) to find who to blame
10. 10.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
11. 11.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) take a vote at once (d) help them calm down
12. 12.Which of these makes a conflict worse? (a) bringing up old fights (b) apologising sincerely (c) focusing on the problem (d) using a calm voice
13. 13.🔍 Which is the odd one out? (a) saying “I feel…” (b) focusing on the problem (c) using a calm voice (d) shouting back
14. 14.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) use the louder one’s (c) scrap the project (d) the leader picks alone
15. 15.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 3 (c) step 4 (d) step 1
16. 16.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 4 (c) step 1 (d) step 2
17. 17.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 3 (c) step 1 (d) step 2
18. 18.🔍 Which is the odd one out? (a) saying “I feel…” (b) taking sides at once (c) name-calling (d) bringing up old fights
19. 19.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 3 (c) step 1 (d) step 4
20. 20.Which of these makes a conflict worse? (a) apologising sincerely (b) listening without blame (c) spreading gossip (d) using a calm voice
21. 21.🕊️ When solving a conflict, which comes first: let each person speak or list possible fixes? (a) let each person speak (b) list possible fixes
22. 22.🕊️ When solving a conflict, which comes first: hear each side fully or take a deep breath? (a) hear each side fully (b) take a deep breath
23. 23.🕊️ When solving a conflict, which comes first: hear each side fully or list possible fixes? (a) hear each side fully (b) list possible fixes
24. 24.🔍 Which is the odd one out? (a) finding a middle way (b) focusing on the problem (c) apologising sincerely (d) bringing up old fights
25. 25.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
26. 26.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 3 (c) step 4 (d) step 1
27. 27.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
28. 28.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
29. 29.True or false: “shouting back” helps solve a conflict. (a) False (b) True
30. 30.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
31. 31.True or false: “shouting back” makes a conflict worse. (a) True (b) False
32. 32.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
33. 33.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
34. 34.🔍 Which is the odd one out? (a) finding a middle way (b) listening without blame (c) name-calling (d) using a calm voice
35. 35.Which of these helps solve a conflict? (a) name-calling (b) shouting back (c) focusing on the problem (d) taking sides at once
36. 36.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
37. 37.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
38. 38.🕊️ When solving a conflict, which comes first: let each person speak or agree on a plan? (a) let each person speak (b) agree on a plan
39. 39.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 4 (c) step 2 (d) step 1
40. 40.🕊️ When solving a conflict, which comes first: take a deep breath or agree on a plan? (a) take a deep breath (b) agree on a plan

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