Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 682 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
2. 2.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 1 (c) step 2 (d) step 4
3. 3.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
4. 4.Which of these makes a conflict worse? (a) using a calm voice (b) listening without blame (c) spreading gossip (d) focusing on the problem
5. 5.Which of these makes a conflict worse? (a) name-calling (b) saying “I feel…” (c) finding a middle way (d) focusing on the problem
6. 6.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
7. 7.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 3 (c) step 4 (d) step 2
8. 8.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
9. 9.Which of these makes a conflict worse? (a) shouting back (b) saying “I feel…” (c) using a calm voice (d) finding a middle way
10. 10.Which of these helps solve a conflict? (a) spreading gossip (b) shouting back (c) walking off in anger (d) using a calm voice
11. 11.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
12. 12.👂 Why listen to both sides in a conflict? (a) to waste time (b) to find who to blame (c) to understand fully (d) to pick a winner
13. 13.Which of these helps solve a conflict? (a) finding a middle way (b) taking sides at once (c) shouting back (d) name-calling
14. 14.🕊️ When solving a conflict, which comes first: let each person speak or agree on a plan? (a) let each person speak (b) agree on a plan
15. 15.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
16. 16.Which of these helps solve a conflict? (a) name-calling (b) spreading gossip (c) focusing on the problem (d) shouting back
17. 17.🔍 Which is the odd one out? (a) finding a middle way (b) spreading gossip (c) taking sides at once (d) bringing up old fights
18. 18.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
19. 19.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
20. 20.Which of these makes a conflict worse? (a) listening without blame (b) walking off in anger (c) saying “I feel…” (d) using a calm voice
21. 21.🔍 Which is the odd one out? (a) bringing up old fights (b) name-calling (c) focusing on the problem (d) shouting back
22. 22.✅ How does solving a conflict end? (a) with a winner and loser (b) with a fight (c) with an agreed plan (d) with silence
23. 23.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
24. 24.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
25. 25.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 4 (c) step 3 (d) step 2
26. 26.🔍 Which is the odd one out? (a) saying “I feel…” (b) listening without blame (c) shouting back (d) using a calm voice
27. 27.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) ignore them (c) pick a winner fast (d) help them calm down
28. 28.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 3 (c) step 2 (d) step 4
29. 29.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
30. 30.🔍 Which is the odd one out? (a) listening without blame (b) name-calling (c) walking off in anger (d) bringing up old fights
31. 31.Which of these makes a conflict worse? (a) finding a middle way (b) focusing on the problem (c) bringing up old fights (d) listening without blame
32. 32.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 2 (c) step 4 (d) step 1
33. 33.🕊️ When solving a conflict, which comes first: calm down or find options? (a) calm down (b) find options
34. 34.True or false: “shouting back” helps solve a conflict. (a) False (b) True
35. 35.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) combine the best parts (c) use the louder one’s (d) scrap the project
36. 36.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
37. 37.🕊️ When solving a conflict, which comes first: list possible fixes or calm down? (a) list possible fixes (b) calm down
38. 38.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
39. 39.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 1 (c) step 4 (d) step 2
40. 40.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True

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