Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 683 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) saying “I feel…” (b) apologising sincerely (c) walking off in anger (d) listening without blame
2. 2.🕊️ When solving a conflict, which comes first: let each person speak or calm down? (a) let each person speak (b) calm down
3. 3.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
4. 4.🔍 Which is the odd one out? (a) using a calm voice (b) finding a middle way (c) spreading gossip (d) listening without blame
5. 5.Which of these makes a conflict worse? (a) finding a middle way (b) name-calling (c) listening without blame (d) using a calm voice
6. 6.🔍 Which is the odd one out? (a) finding a middle way (b) taking sides at once (c) using a calm voice (d) listening without blame
7. 7.🕊️ When solving a conflict, which comes first: calm down or choose a fix together? (a) calm down (b) choose a fix together
8. 8.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) ignore them (d) help them calm down
9. 9.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
10. 10.Which of these makes a conflict worse? (a) listening without blame (b) using a calm voice (c) shouting back (d) focusing on the problem
11. 11.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 3 (c) step 4 (d) step 1
12. 12.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 3 (c) step 4 (d) step 1
13. 13.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
14. 14.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
15. 15.Which of these makes a conflict worse? (a) saying “I feel…” (b) apologising sincerely (c) listening without blame (d) bringing up old fights
16. 16.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 3 (c) step 2 (d) step 1
17. 17.🔍 Which is the odd one out? (a) saying “I feel…” (b) finding a middle way (c) name-calling (d) using a calm voice
18. 18.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to understand fully (c) to find who to blame (d) to waste time
19. 19.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
20. 20.Which of these helps solve a conflict? (a) taking sides at once (b) bringing up old fights (c) saying “I feel…” (d) name-calling
21. 21.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 4 (c) step 1 (d) step 3
22. 22.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 1 (c) step 3 (d) step 4
23. 23.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
24. 24.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
25. 25.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 4 (c) step 2 (d) step 1
26. 26.Which of these helps solve a conflict? (a) walking off in anger (b) spreading gossip (c) taking sides at once (d) finding a middle way
27. 27.🕊️ When solving a conflict, which comes first: hear each side fully or shake hands on a plan? (a) hear each side fully (b) shake hands on a plan
28. 28.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
29. 29.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 3 (c) step 1 (d) step 4
30. 30.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
31. 31.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
32. 32.Which of these makes a conflict worse? (a) saying “I feel…” (b) using a calm voice (c) taking sides at once (d) apologising sincerely
33. 33.🕊️ When solving a conflict, which comes first: cool off for a minute or brainstorm solutions? (a) cool off for a minute (b) brainstorm solutions
34. 34.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 2 (c) step 3 (d) step 4
35. 35.🕊️ When solving a conflict, which comes first: list possible fixes or take a deep breath? (a) list possible fixes (b) take a deep breath
36. 36.🔍 Which is the odd one out? (a) taking sides at once (b) walking off in anger (c) listening without blame (d) bringing up old fights
37. 37.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) walking off in anger (b) name-calling (c) apologising sincerely (d) shouting back
39. 39.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
40. 40.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) combine the best parts (c) use the louder one’s (d) scrap the project

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