Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 684 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) shouting back (b) bringing up old fights (c) walking off in anger (d) listening without blame
2. 2.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to find who to blame (c) to pick a winner (d) to waste time
3. 3.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “I don’t care.” (c) “Stop being silly!” (d) “You are always wrong.”
4. 4.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
5. 5.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 2 (c) step 1 (d) step 4
6. 6.🔍 Which is the odd one out? (a) focusing on the problem (b) saying “I feel…” (c) listening without blame (d) spreading gossip
7. 7.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
8. 8.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 1 (c) step 2 (d) step 3
9. 9.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) ignore them (c) help them calm down (d) pick a winner fast
10. 10.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 2 (c) step 3 (d) step 1
11. 11.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) walking off in anger (b) focusing on the problem (c) spreading gossip (d) shouting back
13. 13.🔍 Which is the odd one out? (a) apologising sincerely (b) finding a middle way (c) name-calling (d) listening without blame
14. 14.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
15. 15.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) combine the best parts (c) the leader picks alone (d) use the louder one’s
16. 16.🔍 Which is the odd one out? (a) name-calling (b) walking off in anger (c) bringing up old fights (d) apologising sincerely
17. 17.🔍 Which is the odd one out? (a) listening without blame (b) taking sides at once (c) using a calm voice (d) focusing on the problem
18. 18.Which of these makes a conflict worse? (a) saying “I feel…” (b) taking sides at once (c) using a calm voice (d) apologising sincerely
19. 19.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 4 (c) step 2 (d) step 3
20. 20.🕊️ When solving a conflict, which comes first: choose a fix together or cool off for a minute? (a) choose a fix together (b) cool off for a minute
21. 21.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
22. 22.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
23. 23.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 2 (c) step 4 (d) step 1
24. 24.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
25. 25.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 3 (c) step 2 (d) step 1
26. 26.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
27. 27.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) finding a middle way (b) walking off in anger (c) saying “I feel…” (d) apologising sincerely
29. 29.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
30. 30.Which of these makes a conflict worse? (a) focusing on the problem (b) apologising sincerely (c) listening without blame (d) walking off in anger
31. 31.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 1 (c) step 2 (d) step 3
32. 32.🕊️ When solving a conflict, which comes first: shake hands on a plan or cool off for a minute? (a) shake hands on a plan (b) cool off for a minute
33. 33.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 1 (c) step 2 (d) step 3
34. 34.Which of these helps solve a conflict? (a) using a calm voice (b) taking sides at once (c) name-calling (d) shouting back
35. 35.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 4 (c) step 1 (d) step 2
36. 36.🕊️ When solving a conflict, which comes first: shake hands on a plan or calm down? (a) shake hands on a plan (b) calm down
37. 37.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) saying “I feel…” (b) walking off in anger (c) name-calling (d) shouting back
39. 39.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
40. 40.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it

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