Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 688 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
2. 2.🕊️ When solving a conflict, which comes first: listen to both sides or choose a fix together? (a) listen to both sides (b) choose a fix together
3. 3.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
4. 4.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
5. 5.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
6. 6.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 1 (c) step 3 (d) step 4
7. 7.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “Stop being silly!”
8. 8.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
9. 9.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
10. 10.🕊️ When solving a conflict, which comes first: agree on a plan or take a deep breath? (a) agree on a plan (b) take a deep breath
11. 11.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 1 (c) step 4 (d) step 3
12. 12.True or false: “name-calling” helps solve a conflict. (a) True (b) False
13. 13.Which of these makes a conflict worse? (a) finding a middle way (b) listening without blame (c) bringing up old fights (d) using a calm voice
14. 14.Which of these makes a conflict worse? (a) spreading gossip (b) finding a middle way (c) using a calm voice (d) listening without blame
15. 15.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
16. 16.🕊️ When solving a conflict, which comes first: cool off for a minute or find options? (a) cool off for a minute (b) find options
17. 17.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 1 (c) step 4 (d) step 3
18. 18.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
19. 19.🕊️ When solving a conflict, which comes first: let each person speak or calm down? (a) let each person speak (b) calm down
20. 20.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) ignore them (c) help them calm down (d) pick a winner fast
21. 21.Which of these helps solve a conflict? (a) shouting back (b) spreading gossip (c) listening without blame (d) taking sides at once
22. 22.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 1 (c) step 3 (d) step 4
23. 23.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
24. 24.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
25. 25.Which of these helps solve a conflict? (a) spreading gossip (b) taking sides at once (c) shouting back (d) apologising sincerely
26. 26.🔍 Which is the odd one out? (a) saying “I feel…” (b) apologising sincerely (c) taking sides at once (d) focusing on the problem
27. 27.🔍 Which is the odd one out? (a) apologising sincerely (b) using a calm voice (c) spreading gossip (d) finding a middle way
28. 28.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
29. 29.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) use the louder one’s (c) scrap the project (d) the leader picks alone
30. 30.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
31. 31.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
32. 32.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with a fight (d) with an agreed plan
33. 33.True or false: “name-calling” makes a conflict worse. (a) True (b) False
34. 34.Which of these helps solve a conflict? (a) walking off in anger (b) spreading gossip (c) saying “I feel…” (d) shouting back
35. 35.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 1 (c) step 4 (d) step 2
36. 36.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 2 (c) step 3 (d) step 1
37. 37.🕊️ When solving a conflict, which comes first: shake hands on a plan or listen to both sides? (a) shake hands on a plan (b) listen to both sides
38. 38.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) name-calling (b) focusing on the problem (c) bringing up old fights (d) shouting back
40. 40.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse

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