Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 689 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 4 (c) step 2 (d) step 1
2. 2.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 4 (c) step 2 (d) step 3
3. 3.✅ How does solving a conflict end? (a) with a fight (b) with silence (c) with an agreed plan (d) with a winner and loser
4. 4.🔍 Which is the odd one out? (a) focusing on the problem (b) taking sides at once (c) walking off in anger (d) spreading gossip
5. 5.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Stop being silly!” (c) “Let’s hear both sides.” (d) “You are always wrong.”
6. 6.🔍 Which is the odd one out? (a) taking sides at once (b) name-calling (c) listening without blame (d) walking off in anger
7. 7.🕊️ When solving a conflict, which comes first: hear each side fully or cool off for a minute? (a) hear each side fully (b) cool off for a minute
8. 8.🔍 Which is the odd one out? (a) walking off in anger (b) using a calm voice (c) shouting back (d) spreading gossip
9. 9.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 2 (c) step 3 (d) step 4
10. 10.🔍 Which is the odd one out? (a) bringing up old fights (b) saying “I feel…” (c) apologising sincerely (d) focusing on the problem
11. 11.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
12. 12.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 2 (c) step 4 (d) step 3
13. 13.🔍 Which is the odd one out? (a) listening without blame (b) saying “I feel…” (c) focusing on the problem (d) shouting back
14. 14.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 4 (c) step 3 (d) step 1
15. 15.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
16. 16.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 4 (c) step 1 (d) step 2
17. 17.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
18. 18.Which of these helps solve a conflict? (a) shouting back (b) focusing on the problem (c) spreading gossip (d) walking off in anger
19. 19.Which of these helps solve a conflict? (a) spreading gossip (b) walking off in anger (c) taking sides at once (d) listening without blame
20. 20.Which of these makes a conflict worse? (a) saying “I feel…” (b) using a calm voice (c) apologising sincerely (d) bringing up old fights
21. 21.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
22. 22.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
23. 23.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
24. 24.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
25. 25.🕊️ When solving a conflict, which comes first: let each person speak or agree on a plan? (a) let each person speak (b) agree on a plan
26. 26.🔍 Which is the odd one out? (a) shouting back (b) walking off in anger (c) taking sides at once (d) saying “I feel…”
27. 27.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
28. 28.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
29. 29.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
30. 30.True or false: “name-calling” makes a conflict worse. (a) False (b) True
31. 31.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
32. 32.Which of these makes a conflict worse? (a) focusing on the problem (b) saying “I feel…” (c) using a calm voice (d) spreading gossip
33. 33.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) combine the best parts (c) use the louder one’s (d) the leader picks alone
34. 34.Which of these helps solve a conflict? (a) finding a middle way (b) spreading gossip (c) bringing up old fights (d) shouting back
35. 35.🕊️ When solving a conflict, which comes first: listen to both sides or brainstorm solutions? (a) listen to both sides (b) brainstorm solutions
36. 36.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 3 (c) step 1 (d) step 4
37. 37.Which of these helps solve a conflict? (a) shouting back (b) walking off in anger (c) apologising sincerely (d) spreading gossip
38. 38.🕊️ When solving a conflict, which comes first: let each person speak or calm down? (a) let each person speak (b) calm down
39. 39.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
40. 40.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True

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