Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 690 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute
2. 2.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
3. 3.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
4. 4.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
5. 5.🔍 Which is the odd one out? (a) saying “I feel…” (b) bringing up old fights (c) focusing on the problem (d) finding a middle way
6. 6.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 4 (c) step 2 (d) step 1
7. 7.Which of these makes a conflict worse? (a) listening without blame (b) shouting back (c) saying “I feel…” (d) finding a middle way
8. 8.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 3 (c) step 4 (d) step 1
9. 9.Which of these makes a conflict worse? (a) finding a middle way (b) focusing on the problem (c) using a calm voice (d) spreading gossip
10. 10.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
11. 11.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
12. 12.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
13. 13.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 2 (c) step 1 (d) step 3
14. 14.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 2 (c) step 3 (d) step 4
15. 15.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
16. 16.🔍 Which is the odd one out? (a) taking sides at once (b) finding a middle way (c) name-calling (d) shouting back
17. 17.Which of these makes a conflict worse? (a) using a calm voice (b) finding a middle way (c) walking off in anger (d) focusing on the problem
18. 18.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 2 (c) step 4 (d) step 1
19. 19.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to find who to blame (c) to pick a winner (d) to waste time
20. 20.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
21. 21.Which of these helps solve a conflict? (a) walking off in anger (b) using a calm voice (c) taking sides at once (d) spreading gossip
22. 22.Which of these makes a conflict worse? (a) using a calm voice (b) taking sides at once (c) saying “I feel…” (d) apologising sincerely
23. 23.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
24. 24.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
25. 25.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
26. 26.🔍 Which is the odd one out? (a) using a calm voice (b) shouting back (c) finding a middle way (d) apologising sincerely
27. 27.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
28. 28.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
29. 29.Which of these helps solve a conflict? (a) apologising sincerely (b) walking off in anger (c) bringing up old fights (d) name-calling
30. 30.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
31. 31.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
32. 32.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
33. 33.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 2 (c) step 3 (d) step 4
34. 34.🕊️ When solving a conflict, which comes first: take a deep breath or let each person speak? (a) take a deep breath (b) let each person speak
35. 35.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) combine the best parts (c) the leader picks alone (d) scrap the project
36. 36.🔍 Which is the odd one out? (a) apologising sincerely (b) using a calm voice (c) spreading gossip (d) saying “I feel…”
37. 37.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
38. 38.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) help them calm down (c) take a vote at once (d) pick a winner fast
39. 39.🔍 Which is the odd one out? (a) spreading gossip (b) walking off in anger (c) using a calm voice (d) bringing up old fights
40. 40.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “I don’t care.” (c) “Stop being silly!” (d) “Let’s hear both sides.”

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