Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 691 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.✅ How does solving a conflict end? (a) with silence (b) with an agreed plan (c) with a winner and loser (d) with a fight
2. 2.🔍 Which is the odd one out? (a) shouting back (b) spreading gossip (c) name-calling (d) saying “I feel…”
3. 3.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
4. 4.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 4 (c) step 3 (d) step 1
5. 5.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
6. 6.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
7. 7.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to understand fully (c) to waste time (d) to find who to blame
8. 8.Which of these makes a conflict worse? (a) apologising sincerely (b) walking off in anger (c) using a calm voice (d) focusing on the problem
9. 9.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
10. 10.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 1 (c) step 3 (d) step 4
11. 11.🕊️ When solving a conflict, which comes first: hear each side fully or agree on a plan? (a) hear each side fully (b) agree on a plan
12. 12.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 3 (c) step 2 (d) step 1
13. 13.True or false: “name-calling” makes a conflict worse. (a) False (b) True
14. 14.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) help them calm down (d) ignore them
15. 15.Which of these helps solve a conflict? (a) bringing up old fights (b) finding a middle way (c) name-calling (d) walking off in anger
16. 16.🔍 Which is the odd one out? (a) listening without blame (b) saying “I feel…” (c) spreading gossip (d) apologising sincerely
17. 17.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
18. 18.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 3 (c) step 4 (d) step 1
19. 19.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
20. 20.Which of these makes a conflict worse? (a) using a calm voice (b) name-calling (c) listening without blame (d) focusing on the problem
21. 21.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
22. 22.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
23. 23.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
24. 24.🔍 Which is the odd one out? (a) apologising sincerely (b) finding a middle way (c) listening without blame (d) shouting back
25. 25.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 2 (c) step 1 (d) step 3
26. 26.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
27. 27.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
28. 28.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) use the louder one’s (c) combine the best parts (d) the leader picks alone
29. 29.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
30. 30.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 1 (c) step 3 (d) step 4
31. 31.Which of these makes a conflict worse? (a) listening without blame (b) using a calm voice (c) apologising sincerely (d) shouting back
32. 32.🔍 Which is the odd one out? (a) spreading gossip (b) walking off in anger (c) shouting back (d) using a calm voice
33. 33.Which of these helps solve a conflict? (a) spreading gossip (b) taking sides at once (c) walking off in anger (d) saying “I feel…”
34. 34.🔍 Which is the odd one out? (a) apologising sincerely (b) using a calm voice (c) saying “I feel…” (d) walking off in anger
35. 35.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
36. 36.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 4 (c) step 2 (d) step 1
37. 37.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 1 (c) step 3 (d) step 2
38. 38.Which of these makes a conflict worse? (a) bringing up old fights (b) focusing on the problem (c) finding a middle way (d) saying “I feel…”
39. 39.🕊️ When solving a conflict, which comes first: listen to both sides or cool off for a minute? (a) listen to both sides (b) cool off for a minute
40. 40.🔍 Which is the odd one out? (a) focusing on the problem (b) listening without blame (c) finding a middle way (d) taking sides at once

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