Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 692 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) taking sides at once (b) using a calm voice (c) focusing on the problem (d) saying “I feel…”
2. 2.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
3. 3.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 1 (c) step 4 (d) step 2
4. 4.🔍 Which is the odd one out? (a) taking sides at once (b) focusing on the problem (c) walking off in anger (d) name-calling
5. 5.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
6. 6.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 3 (c) step 1 (d) step 2
7. 7.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 2 (c) step 4 (d) step 3
8. 8.Which of these helps solve a conflict? (a) taking sides at once (b) using a calm voice (c) walking off in anger (d) bringing up old fights
9. 9.🕊️ When solving a conflict, which comes first: take a deep breath or listen to both sides? (a) take a deep breath (b) listen to both sides
10. 10.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
11. 11.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to find who to blame (c) to understand fully (d) to waste time
12. 12.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
13. 13.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
14. 14.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
15. 15.Which of these helps solve a conflict? (a) saying “I feel…” (b) walking off in anger (c) bringing up old fights (d) shouting back
16. 16.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
17. 17.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
18. 18.🔍 Which is the odd one out? (a) bringing up old fights (b) shouting back (c) taking sides at once (d) saying “I feel…”
19. 19.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
20. 20.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
21. 21.🔍 Which is the odd one out? (a) name-calling (b) using a calm voice (c) focusing on the problem (d) saying “I feel…”
22. 22.🔍 Which is the odd one out? (a) spreading gossip (b) walking off in anger (c) bringing up old fights (d) using a calm voice
23. 23.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
24. 24.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 4 (c) step 3 (d) step 1
25. 25.✅ How does solving a conflict end? (a) with an agreed plan (b) with a fight (c) with a winner and loser (d) with silence
26. 26.🕊️ When solving a conflict, which comes first: agree on a plan or cool off for a minute? (a) agree on a plan (b) cool off for a minute
27. 27.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
28. 28.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
29. 29.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 4 (c) step 3 (d) step 2
30. 30.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 4 (c) step 1 (d) step 2
31. 31.🕊️ When solving a conflict, which comes first: brainstorm solutions or calm down? (a) brainstorm solutions (b) calm down
32. 32.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 2 (c) step 3 (d) step 4
33. 33.Which of these makes a conflict worse? (a) bringing up old fights (b) using a calm voice (c) finding a middle way (d) saying “I feel…”
34. 34.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “Stop being silly!”
35. 35.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
36. 36.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
37. 37.🕊️ When solving a conflict, which comes first: take a deep breath or let each person speak? (a) take a deep breath (b) let each person speak
38. 38.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 2 (c) step 4 (d) step 3
39. 39.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) take a vote at once (d) help them calm down
40. 40.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse

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