Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 694 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: shake hands on a plan or hear each side fully? (a) shake hands on a plan (b) hear each side fully
2. 2.✅ How does solving a conflict end? (a) with an agreed plan (b) with a fight (c) with a winner and loser (d) with silence
3. 3.🔍 Which is the odd one out? (a) taking sides at once (b) saying “I feel…” (c) spreading gossip (d) shouting back
4. 4.True or false: “shouting back” helps solve a conflict. (a) False (b) True
5. 5.🔍 Which is the odd one out? (a) name-calling (b) spreading gossip (c) walking off in anger (d) apologising sincerely
6. 6.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 2 (c) step 1 (d) step 4
7. 7.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 2 (c) step 3 (d) step 1
8. 8.Which of these makes a conflict worse? (a) using a calm voice (b) focusing on the problem (c) bringing up old fights (d) listening without blame
9. 9.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
10. 10.Which of these helps solve a conflict? (a) bringing up old fights (b) spreading gossip (c) taking sides at once (d) listening without blame
11. 11.Which of these makes a conflict worse? (a) apologising sincerely (b) taking sides at once (c) finding a middle way (d) focusing on the problem
12. 12.🔍 Which is the odd one out? (a) using a calm voice (b) focusing on the problem (c) spreading gossip (d) saying “I feel…”
13. 13.🔍 Which is the odd one out? (a) using a calm voice (b) listening without blame (c) apologising sincerely (d) bringing up old fights
14. 14.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
15. 15.Which of these helps solve a conflict? (a) walking off in anger (b) apologising sincerely (c) name-calling (d) shouting back
16. 16.🕊️ When solving a conflict, which comes first: shake hands on a plan or cool off for a minute? (a) shake hands on a plan (b) cool off for a minute
17. 17.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
18. 18.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
19. 19.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
20. 20.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 2 (c) step 1 (d) step 3
21. 21.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to understand fully (d) to pick a winner
22. 22.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
23. 23.🔍 Which is the odd one out? (a) taking sides at once (b) saying “I feel…” (c) listening without blame (d) finding a middle way
24. 24.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
25. 25.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
26. 26.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
27. 27.🕊️ When solving a conflict, which comes first: list possible fixes or hear each side fully? (a) list possible fixes (b) hear each side fully
28. 28.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
29. 29.🕊️ When solving a conflict, which comes first: calm down or agree on a plan? (a) calm down (b) agree on a plan
30. 30.Which of these makes a conflict worse? (a) saying “I feel…” (b) apologising sincerely (c) listening without blame (d) walking off in anger
31. 31.Which of these makes a conflict worse? (a) listening without blame (b) shouting back (c) finding a middle way (d) saying “I feel…”
32. 32.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 3 (c) step 4 (d) step 1
33. 33.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 3 (c) step 2 (d) step 4
34. 34.🕊️ When solving a conflict, which comes first: list possible fixes or calm down? (a) list possible fixes (b) calm down
35. 35.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
36. 36.🕊️ When solving a conflict, which comes first: choose a fix together or let each person speak? (a) choose a fix together (b) let each person speak
37. 37.🕊️ When solving a conflict, which comes first: take a deep breath or listen to both sides? (a) take a deep breath (b) listen to both sides
38. 38.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) combine the best parts (c) use the louder one’s (d) the leader picks alone
39. 39.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
40. 40.🕊️ When solving a conflict, which comes first: agree on a plan or hear each side fully? (a) agree on a plan (b) hear each side fully

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