Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 695 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
2. 2.🔍 Which is the odd one out? (a) saying “I feel…” (b) shouting back (c) listening without blame (d) focusing on the problem
3. 3.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
4. 4.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
5. 5.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
6. 6.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 2 (c) step 1 (d) step 4
7. 7.Which of these helps solve a conflict? (a) shouting back (b) saying “I feel…” (c) walking off in anger (d) spreading gossip
8. 8.🔍 Which is the odd one out? (a) saying “I feel…” (b) taking sides at once (c) shouting back (d) walking off in anger
9. 9.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) help them calm down (c) take a vote at once (d) ignore them
10. 10.✅ How does solving a conflict end? (a) with a fight (b) with silence (c) with a winner and loser (d) with an agreed plan
11. 11.🕊️ When solving a conflict, which comes first: calm down or find options? (a) calm down (b) find options
12. 12.🔍 Which is the odd one out? (a) taking sides at once (b) name-calling (c) using a calm voice (d) shouting back
13. 13.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
14. 14.🕊️ When solving a conflict, which comes first: calm down or shake hands on a plan? (a) calm down (b) shake hands on a plan
15. 15.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
16. 16.🕊️ When solving a conflict, which comes first: calm down or let each person speak? (a) calm down (b) let each person speak
17. 17.🔍 Which is the odd one out? (a) focusing on the problem (b) taking sides at once (c) listening without blame (d) apologising sincerely
18. 18.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
19. 19.🕊️ When solving a conflict, which comes first: hear each side fully or list possible fixes? (a) hear each side fully (b) list possible fixes
20. 20.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
21. 21.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
22. 22.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 3 (c) step 4 (d) step 2
23. 23.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 4 (c) step 1 (d) step 3
24. 24.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 4 (c) step 2 (d) step 1
25. 25.True or false: “shouting back” helps solve a conflict. (a) True (b) False
26. 26.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath
27. 27.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
28. 28.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
29. 29.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 3 (c) step 2 (d) step 4
30. 30.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 4 (c) step 3 (d) step 1
31. 31.🕊️ When solving a conflict, which comes first: take a deep breath or brainstorm solutions? (a) take a deep breath (b) brainstorm solutions
32. 32.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “You are always wrong.” (c) “Let’s hear both sides.” (d) “Stop being silly!”
33. 33.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
34. 34.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to find who to blame (c) to pick a winner (d) to waste time
35. 35.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
36. 36.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
37. 37.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
38. 38.🕊️ When solving a conflict, which comes first: shake hands on a plan or hear each side fully? (a) shake hands on a plan (b) hear each side fully
39. 39.🕊️ When solving a conflict, which comes first: hear each side fully or take a deep breath? (a) hear each side fully (b) take a deep breath
40. 40.🔍 Which is the odd one out? (a) shouting back (b) finding a middle way (c) name-calling (d) bringing up old fights

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