Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 8 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
2. 2.🔍 Which is the odd one out? (a) apologising sincerely (b) name-calling (c) walking off in anger (d) shouting back
3. 3.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
4. 4.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
5. 5.🕊️ When solving a conflict, which comes first: listen to both sides or brainstorm solutions? (a) listen to both sides (b) brainstorm solutions
6. 6.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
7. 7.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 1 (c) step 4 (d) step 3
8. 8.Which of these makes a conflict worse? (a) saying “I feel…” (b) finding a middle way (c) focusing on the problem (d) spreading gossip
9. 9.🔍 Which is the odd one out? (a) finding a middle way (b) focusing on the problem (c) name-calling (d) listening without blame
10. 10.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 4 (c) step 3 (d) step 2
11. 11.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
12. 12.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
13. 13.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 3 (c) step 2 (d) step 4
14. 14.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
15. 15.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
16. 16.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
17. 17.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
18. 18.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 3 (c) step 4 (d) step 1
19. 19.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 1 (c) step 4 (d) step 3
20. 20.✅ How does solving a conflict end? (a) with a winner and loser (b) with an agreed plan (c) with a fight (d) with silence
21. 21.Which of these makes a conflict worse? (a) focusing on the problem (b) apologising sincerely (c) shouting back (d) saying “I feel…”
22. 22.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
23. 23.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to pick a winner (c) to understand fully (d) to waste time
24. 24.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
25. 25.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
26. 26.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
27. 27.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
28. 28.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
29. 29.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
30. 30.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
31. 31.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
32. 32.Which of these helps solve a conflict? (a) spreading gossip (b) name-calling (c) finding a middle way (d) shouting back
33. 33.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
34. 34.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 2 (c) step 1 (d) step 4
35. 35.🕊️ When solving a conflict, which comes first: list possible fixes or calm down? (a) list possible fixes (b) calm down
36. 36.🔍 Which is the odd one out? (a) shouting back (b) taking sides at once (c) walking off in anger (d) listening without blame
37. 37.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
38. 38.🔍 Which is the odd one out? (a) finding a middle way (b) focusing on the problem (c) shouting back (d) listening without blame
39. 39.Which of these helps solve a conflict? (a) bringing up old fights (b) name-calling (c) taking sides at once (d) listening without blame
40. 40.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) help them calm down (d) pick a winner fast

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