Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 70 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these makes a conflict worse? (a) saying “I feel…” (b) apologising sincerely (c) using a calm voice (d) spreading gossip
2. 2.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
3. 3.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) pick a winner fast (c) ignore them (d) help them calm down
4. 4.🔍 Which is the odd one out? (a) finding a middle way (b) listening without blame (c) focusing on the problem (d) shouting back
5. 5.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
6. 6.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
7. 7.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “I don’t care.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
8. 8.👂 Why listen to both sides in a conflict? (a) to waste time (b) to pick a winner (c) to find who to blame (d) to understand fully
9. 9.True or false: “shouting back” makes a conflict worse. (a) True (b) False
10. 10.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
11. 11.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 2 (c) step 3 (d) step 1
12. 12.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
13. 13.Which of these helps solve a conflict? (a) using a calm voice (b) name-calling (c) shouting back (d) bringing up old fights
14. 14.Which of these makes a conflict worse? (a) using a calm voice (b) listening without blame (c) shouting back (d) saying “I feel…”
15. 15.🕊️ When solving a conflict, which comes first: calm down or brainstorm solutions? (a) calm down (b) brainstorm solutions
16. 16.🕊️ When solving a conflict, which comes first: calm down or hear each side fully? (a) calm down (b) hear each side fully
17. 17.🕊️ When solving a conflict, which comes first: hear each side fully or choose a fix together? (a) hear each side fully (b) choose a fix together
18. 18.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
19. 19.🕊️ When solving a conflict, which comes first: let each person speak or calm down? (a) let each person speak (b) calm down
20. 20.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
21. 21.Which of these makes a conflict worse? (a) listening without blame (b) name-calling (c) focusing on the problem (d) using a calm voice
22. 22.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 4 (c) step 1 (d) step 2
23. 23.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
24. 24.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
25. 25.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
26. 26.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 1 (c) step 4 (d) step 3
27. 27.True or false: “name-calling” helps solve a conflict. (a) True (b) False
28. 28.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
29. 29.🕊️ When solving a conflict, which comes first: calm down or let each person speak? (a) calm down (b) let each person speak
30. 30.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
31. 31.🕊️ When solving a conflict, which comes first: let each person speak or shake hands on a plan? (a) let each person speak (b) shake hands on a plan
32. 32.Which of these helps solve a conflict? (a) taking sides at once (b) bringing up old fights (c) shouting back (d) listening without blame
33. 33.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 3 (c) step 2 (d) step 4
34. 34.Which of these helps solve a conflict? (a) taking sides at once (b) name-calling (c) shouting back (d) apologising sincerely
35. 35.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
36. 36.🕊️ When solving a conflict, which comes first: choose a fix together or calm down? (a) choose a fix together (b) calm down
37. 37.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
38. 38.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 1 (c) step 2 (d) step 3
39. 39.🕊️ When solving a conflict, which comes first: agree on a plan or hear each side fully? (a) agree on a plan (b) hear each side fully
40. 40.Which of these helps solve a conflict? (a) walking off in anger (b) finding a middle way (c) shouting back (d) name-calling

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