Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 700 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) walking off in anger (b) bringing up old fights (c) saying “I feel…” (d) shouting back
2. 2.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
3. 3.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “Let’s hear both sides.” (d) “I don’t care.”
4. 4.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
5. 5.Which of these helps solve a conflict? (a) taking sides at once (b) apologising sincerely (c) name-calling (d) spreading gossip
6. 6.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
7. 7.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) focusing on the problem (d) spreading gossip
8. 8.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 2 (c) step 4 (d) step 3
9. 9.🔍 Which is the odd one out? (a) walking off in anger (b) name-calling (c) focusing on the problem (d) shouting back
10. 10.Which of these makes a conflict worse? (a) name-calling (b) using a calm voice (c) apologising sincerely (d) focusing on the problem
11. 11.🕊️ When solving a conflict, which comes first: list possible fixes or hear each side fully? (a) list possible fixes (b) hear each side fully
12. 12.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
13. 13.🔍 Which is the odd one out? (a) taking sides at once (b) name-calling (c) spreading gossip (d) using a calm voice
14. 14.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
15. 15.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
16. 16.✅ How does solving a conflict end? (a) with an agreed plan (b) with silence (c) with a winner and loser (d) with a fight
17. 17.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 4 (c) step 1 (d) step 3
18. 18.🕊️ When solving a conflict, which comes first: let each person speak or agree on a plan? (a) let each person speak (b) agree on a plan
19. 19.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
20. 20.🕊️ When solving a conflict, which comes first: take a deep breath or hear each side fully? (a) take a deep breath (b) hear each side fully
21. 21.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
22. 22.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
23. 23.🔍 Which is the odd one out? (a) apologising sincerely (b) finding a middle way (c) taking sides at once (d) saying “I feel…”
24. 24.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
25. 25.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
26. 26.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
27. 27.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 4 (c) step 3 (d) step 2
28. 28.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 1 (c) step 4 (d) step 2
29. 29.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) pick a winner fast (c) ignore them (d) help them calm down
30. 30.🔍 Which is the odd one out? (a) shouting back (b) apologising sincerely (c) using a calm voice (d) finding a middle way
31. 31.🕊️ When solving a conflict, which comes first: list possible fixes or take a deep breath? (a) list possible fixes (b) take a deep breath
32. 32.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 2 (c) step 4 (d) step 3
33. 33.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 4 (c) step 2 (d) step 1
34. 34.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
35. 35.🕊️ When solving a conflict, which comes first: brainstorm solutions or hear each side fully? (a) brainstorm solutions (b) hear each side fully
36. 36.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
37. 37.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) saying “I feel…” (b) apologising sincerely (c) bringing up old fights (d) focusing on the problem
39. 39.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
40. 40.Which of these makes a conflict worse? (a) finding a middle way (b) listening without blame (c) bringing up old fights (d) apologising sincerely

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