Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 701 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 1 (c) step 3 (d) step 2
2. 2.🔍 Which is the odd one out? (a) finding a middle way (b) listening without blame (c) using a calm voice (d) shouting back
3. 3.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
4. 4.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “You are always wrong.” (c) “Let’s hear both sides.” (d) “Stop being silly!”
5. 5.🕊️ When solving a conflict, which comes first: shake hands on a plan or let each person speak? (a) shake hands on a plan (b) let each person speak
6. 6.🔍 Which is the odd one out? (a) walking off in anger (b) name-calling (c) using a calm voice (d) shouting back
7. 7.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
8. 8.🕊️ When solving a conflict, which comes first: list possible fixes or calm down? (a) list possible fixes (b) calm down
9. 9.🕊️ When solving a conflict, which comes first: cool off for a minute or list possible fixes? (a) cool off for a minute (b) list possible fixes
10. 10.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
11. 11.✅ How does solving a conflict end? (a) with silence (b) with a fight (c) with a winner and loser (d) with an agreed plan
12. 12.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
13. 13.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
14. 14.🕊️ When solving a conflict, which comes first: cool off for a minute or hear each side fully? (a) cool off for a minute (b) hear each side fully
15. 15.🕊️ When solving a conflict, which comes first: choose a fix together or calm down? (a) choose a fix together (b) calm down
16. 16.🔍 Which is the odd one out? (a) spreading gossip (b) saying “I feel…” (c) focusing on the problem (d) finding a middle way
17. 17.True or false: “name-calling” helps solve a conflict. (a) True (b) False
18. 18.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 2 (c) step 4 (d) step 1
19. 19.🔍 Which is the odd one out? (a) name-calling (b) listening without blame (c) shouting back (d) taking sides at once
20. 20.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 1 (c) step 4 (d) step 2
21. 21.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) help them calm down (c) pick a winner fast (d) ignore them
22. 22.Which of these helps solve a conflict? (a) spreading gossip (b) walking off in anger (c) finding a middle way (d) shouting back
23. 23.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
24. 24.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to understand fully (c) to waste time (d) to find who to blame
25. 25.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
26. 26.🕊️ When solving a conflict, which comes first: take a deep breath or let each person speak? (a) take a deep breath (b) let each person speak
27. 27.Which of these helps solve a conflict? (a) apologising sincerely (b) taking sides at once (c) bringing up old fights (d) shouting back
28. 28.Which of these helps solve a conflict? (a) shouting back (b) taking sides at once (c) spreading gossip (d) saying “I feel…”
29. 29.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 1 (c) step 3 (d) step 2
30. 30.🔍 Which is the odd one out? (a) taking sides at once (b) listening without blame (c) apologising sincerely (d) saying “I feel…”
31. 31.Which of these makes a conflict worse? (a) using a calm voice (b) name-calling (c) apologising sincerely (d) saying “I feel…”
32. 32.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
33. 33.🕊️ When solving a conflict, which comes first: agree on a plan or hear each side fully? (a) agree on a plan (b) hear each side fully
34. 34.True or false: “shouting back” makes a conflict worse. (a) False (b) True
35. 35.🕊️ When solving a conflict, which comes first: find options or calm down? (a) find options (b) calm down
36. 36.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 2 (c) step 1 (d) step 3
37. 37.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
38. 38.True or false: “shouting back” helps solve a conflict. (a) False (b) True
39. 39.🕊️ When solving a conflict, which comes first: let each person speak or take a deep breath? (a) let each person speak (b) take a deep breath
40. 40.🔍 Which is the odd one out? (a) using a calm voice (b) apologising sincerely (c) walking off in anger (d) listening without blame

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