Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 702 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
2. 2.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) take a vote at once (d) help them calm down
3. 3.🕊️ When solving a conflict, which comes first: let each person speak or list possible fixes? (a) let each person speak (b) list possible fixes
4. 4.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to understand fully (c) to find who to blame (d) to waste time
5. 5.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 2 (c) step 3 (d) step 4
6. 6.🔍 Which is the odd one out? (a) apologising sincerely (b) focusing on the problem (c) taking sides at once (d) saying “I feel…”
7. 7.Which of these makes a conflict worse? (a) using a calm voice (b) taking sides at once (c) apologising sincerely (d) saying “I feel…”
8. 8.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
9. 9.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
10. 10.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
11. 11.🔍 Which is the odd one out? (a) taking sides at once (b) focusing on the problem (c) shouting back (d) name-calling
12. 12.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
13. 13.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
14. 14.Which of these makes a conflict worse? (a) using a calm voice (b) apologising sincerely (c) listening without blame (d) shouting back
15. 15.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
16. 16.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) listening without blame (b) using a calm voice (c) shouting back (d) saying “I feel…”
18. 18.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 4 (c) step 3 (d) step 1
19. 19.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
20. 20.Which of these helps solve a conflict? (a) shouting back (b) bringing up old fights (c) taking sides at once (d) listening without blame
21. 21.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
22. 22.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
23. 23.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
24. 24.Which of these helps solve a conflict? (a) using a calm voice (b) walking off in anger (c) bringing up old fights (d) name-calling
25. 25.🔍 Which is the odd one out? (a) saying “I feel…” (b) bringing up old fights (c) using a calm voice (d) apologising sincerely
26. 26.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 2 (c) step 4 (d) step 1
27. 27.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 2 (c) step 3 (d) step 1
28. 28.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 4 (c) step 2 (d) step 3
29. 29.🔍 Which is the odd one out? (a) spreading gossip (b) saying “I feel…” (c) using a calm voice (d) apologising sincerely
30. 30.Which of these makes a conflict worse? (a) saying “I feel…” (b) finding a middle way (c) bringing up old fights (d) using a calm voice
31. 31.🕊️ When solving a conflict, which comes first: cool off for a minute or agree on a plan? (a) cool off for a minute (b) agree on a plan
32. 32.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 4 (c) step 3 (d) step 2
33. 33.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
34. 34.🔍 Which is the odd one out? (a) shouting back (b) walking off in anger (c) bringing up old fights (d) apologising sincerely
35. 35.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
36. 36.🔍 Which is the odd one out? (a) using a calm voice (b) name-calling (c) saying “I feel…” (d) finding a middle way
37. 37.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 2 (c) step 4 (d) step 1
38. 38.Which of these helps solve a conflict? (a) bringing up old fights (b) walking off in anger (c) shouting back (d) finding a middle way
39. 39.🕊️ When solving a conflict, which comes first: cool off for a minute or choose a fix together? (a) cool off for a minute (b) choose a fix together
40. 40.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 1 (c) step 3 (d) step 4

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