Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 703 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 3 (c) step 2 (d) step 4
2. 2.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
3. 3.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
4. 4.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 3 (c) step 4 (d) step 2
5. 5.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
6. 6.🕊️ When solving a conflict, which comes first: take a deep breath or find options? (a) take a deep breath (b) find options
7. 7.🕊️ When solving a conflict, which comes first: hear each side fully or agree on a plan? (a) hear each side fully (b) agree on a plan
8. 8.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 3 (c) step 1 (d) step 2
9. 9.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 4 (c) step 3 (d) step 2
10. 10.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
11. 11.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
12. 12.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
13. 13.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 3 (c) step 1 (d) step 4
14. 14.Which of these makes a conflict worse? (a) listening without blame (b) focusing on the problem (c) spreading gossip (d) apologising sincerely
15. 15.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 2 (c) step 1 (d) step 3
16. 16.🔍 Which is the odd one out? (a) walking off in anger (b) spreading gossip (c) listening without blame (d) bringing up old fights
17. 17.True or false: “name-calling” helps solve a conflict. (a) True (b) False
18. 18.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) take a vote at once (d) help them calm down
19. 19.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
20. 20.🔍 Which is the odd one out? (a) listening without blame (b) using a calm voice (c) focusing on the problem (d) bringing up old fights
21. 21.True or false: “shouting back” helps solve a conflict. (a) False (b) True
22. 22.Which of these helps solve a conflict? (a) taking sides at once (b) finding a middle way (c) name-calling (d) shouting back
23. 23.Which of these helps solve a conflict? (a) walking off in anger (b) name-calling (c) spreading gossip (d) listening without blame
24. 24.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “I don’t care.” (d) “Let’s hear both sides.”
25. 25.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
26. 26.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 4 (c) step 1 (d) step 2
27. 27.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
28. 28.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 3 (c) step 2 (d) step 4
29. 29.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 2 (c) step 3 (d) step 4
30. 30.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
31. 31.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 2 (c) step 3 (d) step 4
32. 32.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
33. 33.🕊️ When solving a conflict, which comes first: hear each side fully or brainstorm solutions? (a) hear each side fully (b) brainstorm solutions
34. 34.Which of these makes a conflict worse? (a) listening without blame (b) shouting back (c) focusing on the problem (d) finding a middle way
35. 35.🔍 Which is the odd one out? (a) saying “I feel…” (b) listening without blame (c) walking off in anger (d) apologising sincerely
36. 36.🔍 Which is the odd one out? (a) shouting back (b) finding a middle way (c) listening without blame (d) saying “I feel…”
37. 37.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 3 (c) step 1 (d) step 4
38. 38.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
39. 39.🕊️ When solving a conflict, which comes first: take a deep breath or hear each side fully? (a) take a deep breath (b) hear each side fully
40. 40.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) use the louder one’s (c) scrap the project (d) combine the best parts

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