Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 704 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
2. 2.Which of these makes a conflict worse? (a) apologising sincerely (b) saying “I feel…” (c) name-calling (d) listening without blame
3. 3.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 3 (c) step 1 (d) step 4
4. 4.True or false: “shouting back” makes a conflict worse. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) taking sides at once (b) walking off in anger (c) listening without blame (d) spreading gossip
6. 6.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) walking off in anger (d) using a calm voice
7. 7.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
8. 8.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to waste time (c) to understand fully (d) to find who to blame
9. 9.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
10. 10.Which of these makes a conflict worse? (a) taking sides at once (b) finding a middle way (c) using a calm voice (d) apologising sincerely
11. 11.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 4 (c) step 1 (d) step 2
12. 12.Which of these helps solve a conflict? (a) focusing on the problem (b) shouting back (c) taking sides at once (d) walking off in anger
13. 13.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) use the louder one’s (c) the leader picks alone (d) combine the best parts
14. 14.🔍 Which is the odd one out? (a) spreading gossip (b) saying “I feel…” (c) shouting back (d) bringing up old fights
15. 15.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 4 (c) step 1 (d) step 3
16. 16.Which of these helps solve a conflict? (a) saying “I feel…” (b) bringing up old fights (c) shouting back (d) taking sides at once
17. 17.Which of these makes a conflict worse? (a) shouting back (b) using a calm voice (c) finding a middle way (d) focusing on the problem
18. 18.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) name-calling (d) apologising sincerely
19. 19.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 4 (c) step 1 (d) step 2
20. 20.🔍 Which is the odd one out? (a) saying “I feel…” (b) finding a middle way (c) apologising sincerely (d) shouting back
21. 21.🕊️ When solving a conflict, which comes first: take a deep breath or let each person speak? (a) take a deep breath (b) let each person speak
22. 22.🕊️ When solving a conflict, which comes first: take a deep breath or listen to both sides? (a) take a deep breath (b) listen to both sides
23. 23.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
24. 24.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) help them calm down (d) take a vote at once
25. 25.🔍 Which is the odd one out? (a) walking off in anger (b) apologising sincerely (c) using a calm voice (d) saying “I feel…”
26. 26.✅ How does solving a conflict end? (a) with silence (b) with an agreed plan (c) with a winner and loser (d) with a fight
27. 27.🔍 Which is the odd one out? (a) shouting back (b) spreading gossip (c) focusing on the problem (d) taking sides at once
28. 28.🔍 Which is the odd one out? (a) finding a middle way (b) taking sides at once (c) saying “I feel…” (d) apologising sincerely
29. 29.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
30. 30.🕊️ When solving a conflict, which comes first: hear each side fully or shake hands on a plan? (a) hear each side fully (b) shake hands on a plan
31. 31.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
32. 32.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 3 (c) step 1 (d) step 2
33. 33.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 3 (c) step 4 (d) step 1
34. 34.Which of these makes a conflict worse? (a) using a calm voice (b) bringing up old fights (c) saying “I feel…” (d) listening without blame
35. 35.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
36. 36.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
37. 37.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
38. 38.🕊️ When solving a conflict, which comes first: choose a fix together or take a deep breath? (a) choose a fix together (b) take a deep breath
39. 39.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 4 (c) step 2 (d) step 1
40. 40.True or false: “listening without blame” makes a conflict worse. (a) False (b) True

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