Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 706 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) apologising sincerely (b) bringing up old fights (c) listening without blame (d) focusing on the problem
2. 2.Which of these makes a conflict worse? (a) focusing on the problem (b) apologising sincerely (c) saying “I feel…” (d) name-calling
3. 3.Which of these makes a conflict worse? (a) using a calm voice (b) focusing on the problem (c) finding a middle way (d) spreading gossip
4. 4.🕊️ When solving a conflict, which comes first: listen to both sides or list possible fixes? (a) listen to both sides (b) list possible fixes
5. 5.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 3 (c) step 2 (d) step 1
6. 6.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
7. 7.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 2 (c) step 4 (d) step 3
8. 8.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
9. 9.Which of these helps solve a conflict? (a) saying “I feel…” (b) shouting back (c) spreading gossip (d) walking off in anger
10. 10.🔍 Which is the odd one out? (a) name-calling (b) listening without blame (c) taking sides at once (d) spreading gossip
11. 11.✅ How does solving a conflict end? (a) with a fight (b) with silence (c) with a winner and loser (d) with an agreed plan
12. 12.Which of these makes a conflict worse? (a) finding a middle way (b) focusing on the problem (c) saying “I feel…” (d) bringing up old fights
13. 13.🕊️ When solving a conflict, which comes first: hear each side fully or agree on a plan? (a) hear each side fully (b) agree on a plan
14. 14.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
15. 15.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
16. 16.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
17. 17.True or false: “shouting back” helps solve a conflict. (a) False (b) True
18. 18.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
19. 19.Which of these makes a conflict worse? (a) using a calm voice (b) listening without blame (c) walking off in anger (d) apologising sincerely
20. 20.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
21. 21.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 2 (c) step 4 (d) step 1
22. 22.🕊️ When solving a conflict, which comes first: shake hands on a plan or cool off for a minute? (a) shake hands on a plan (b) cool off for a minute
23. 23.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 3 (c) step 4 (d) step 2
24. 24.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 3 (c) step 4 (d) step 2
25. 25.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) take a vote at once (d) help them calm down
26. 26.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
27. 27.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
28. 28.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to understand fully (c) to waste time (d) to pick a winner
29. 29.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) spreading gossip (b) saying “I feel…” (c) taking sides at once (d) bringing up old fights
31. 31.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
32. 32.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
33. 33.Which of these makes a conflict worse? (a) saying “I feel…” (b) taking sides at once (c) listening without blame (d) using a calm voice
34. 34.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 1 (c) step 2 (d) step 3
35. 35.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 4 (c) step 1 (d) step 2
36. 36.🔍 Which is the odd one out? (a) saying “I feel…” (b) apologising sincerely (c) walking off in anger (d) using a calm voice
37. 37.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
38. 38.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
39. 39.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “You are always wrong.” (c) “Stop being silly!” (d) “I don’t care.”
40. 40.🔍 Which is the odd one out? (a) using a calm voice (b) focusing on the problem (c) spreading gossip (d) apologising sincerely

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