Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 708 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) saying “I feel…” (b) apologising sincerely (c) focusing on the problem (d) shouting back
2. 2.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
3. 3.🕊️ When solving a conflict, which comes first: hear each side fully or agree on a plan? (a) hear each side fully (b) agree on a plan
4. 4.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 2 (c) step 4 (d) step 1
5. 5.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 3 (c) step 2 (d) step 1
6. 6.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
7. 7.Which of these helps solve a conflict? (a) apologising sincerely (b) taking sides at once (c) walking off in anger (d) shouting back
8. 8.Which of these makes a conflict worse? (a) focusing on the problem (b) finding a middle way (c) spreading gossip (d) apologising sincerely
9. 9.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 3 (c) step 4 (d) step 2
10. 10.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
11. 11.✅ How does solving a conflict end? (a) with a fight (b) with a winner and loser (c) with an agreed plan (d) with silence
12. 12.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) pick a winner fast (c) help them calm down (d) ignore them
13. 13.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
14. 14.🔍 Which is the odd one out? (a) using a calm voice (b) finding a middle way (c) apologising sincerely (d) bringing up old fights
15. 15.🕊️ When solving a conflict, which comes first: let each person speak or calm down? (a) let each person speak (b) calm down
16. 16.🕊️ When solving a conflict, which comes first: let each person speak or agree on a plan? (a) let each person speak (b) agree on a plan
17. 17.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 1 (c) step 2 (d) step 3
18. 18.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
19. 19.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
20. 20.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
21. 21.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
22. 22.🔍 Which is the odd one out? (a) taking sides at once (b) apologising sincerely (c) using a calm voice (d) saying “I feel…”
23. 23.🔍 Which is the odd one out? (a) bringing up old fights (b) taking sides at once (c) finding a middle way (d) spreading gossip
24. 24.Which of these helps solve a conflict? (a) saying “I feel…” (b) taking sides at once (c) name-calling (d) spreading gossip
25. 25.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 3 (c) step 1 (d) step 4
26. 26.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
27. 27.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides
28. 28.Which of these helps solve a conflict? (a) walking off in anger (b) focusing on the problem (c) taking sides at once (d) shouting back
29. 29.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
30. 30.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 1 (c) step 3 (d) step 2
31. 31.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) name-calling (b) saying “I feel…” (c) shouting back (d) taking sides at once
33. 33.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “Let’s hear both sides.” (d) “I don’t care.”
34. 34.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
35. 35.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
36. 36.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
37. 37.🕊️ When solving a conflict, which comes first: shake hands on a plan or let each person speak? (a) shake hands on a plan (b) let each person speak
38. 38.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
39. 39.Which of these helps solve a conflict? (a) shouting back (b) using a calm voice (c) name-calling (d) spreading gossip
40. 40.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it

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