Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 712 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 3 (c) step 1 (d) step 4
2. 2.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
3. 3.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
4. 4.🔍 Which is the odd one out? (a) listening without blame (b) bringing up old fights (c) apologising sincerely (d) saying “I feel…”
5. 5.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 2 (c) step 4 (d) step 1
6. 6.Which of these makes a conflict worse? (a) using a calm voice (b) walking off in anger (c) saying “I feel…” (d) focusing on the problem
7. 7.Which of these helps solve a conflict? (a) shouting back (b) bringing up old fights (c) saying “I feel…” (d) walking off in anger
8. 8.🔍 Which is the odd one out? (a) apologising sincerely (b) focusing on the problem (c) spreading gossip (d) saying “I feel…”
9. 9.🕊️ When solving a conflict, which comes first: listen to both sides or brainstorm solutions? (a) listen to both sides (b) brainstorm solutions
10. 10.True or false: “name-calling” helps solve a conflict. (a) True (b) False
11. 11.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 2 (c) step 1 (d) step 4
12. 12.🕊️ When solving a conflict, which comes first: calm down or hear each side fully? (a) calm down (b) hear each side fully
13. 13.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
14. 14.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to understand fully (c) to waste time (d) to pick a winner
15. 15.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 3 (c) step 2 (d) step 4
16. 16.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 4 (c) step 1 (d) step 3
17. 17.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 3 (c) step 4 (d) step 2
18. 18.Which of these helps solve a conflict? (a) name-calling (b) bringing up old fights (c) apologising sincerely (d) taking sides at once
19. 19.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
20. 20.🕊️ When solving a conflict, which comes first: list possible fixes or hear each side fully? (a) list possible fixes (b) hear each side fully
21. 21.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
22. 22.🔍 Which is the odd one out? (a) finding a middle way (b) focusing on the problem (c) apologising sincerely (d) taking sides at once
23. 23.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 4 (c) step 3 (d) step 2
24. 24.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
25. 25.🕊️ When solving a conflict, which comes first: find options or calm down? (a) find options (b) calm down
26. 26.🔍 Which is the odd one out? (a) name-calling (b) finding a middle way (c) focusing on the problem (d) saying “I feel…”
27. 27.🔍 Which is the odd one out? (a) finding a middle way (b) saying “I feel…” (c) walking off in anger (d) listening without blame
28. 28.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
29. 29.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) combine the best parts (c) scrap the project (d) use the louder one’s
30. 30.🔍 Which is the odd one out? (a) taking sides at once (b) name-calling (c) shouting back (d) focusing on the problem
31. 31.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
32. 32.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
33. 33.🔍 Which is the odd one out? (a) listening without blame (b) apologising sincerely (c) focusing on the problem (d) shouting back
34. 34.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
35. 35.🕊️ When solving a conflict, which comes first: calm down or choose a fix together? (a) calm down (b) choose a fix together
36. 36.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
37. 37.🕊️ When solving a conflict, which comes first: shake hands on a plan or take a deep breath? (a) shake hands on a plan (b) take a deep breath
38. 38.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
39. 39.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Stop being silly!” (c) “You are always wrong.” (d) “Let’s hear both sides.”
40. 40.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 3 (c) step 4 (d) step 1

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