Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 713 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
2. 2.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
3. 3.🔍 Which is the odd one out? (a) walking off in anger (b) bringing up old fights (c) taking sides at once (d) saying “I feel…”
4. 4.👂 Why listen to both sides in a conflict? (a) to waste time (b) to find who to blame (c) to pick a winner (d) to understand fully
5. 5.🔍 Which is the odd one out? (a) focusing on the problem (b) spreading gossip (c) saying “I feel…” (d) using a calm voice
6. 6.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 3 (c) step 1 (d) step 4
7. 7.🕊️ When solving a conflict, which comes first: let each person speak or find options? (a) let each person speak (b) find options
8. 8.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
9. 9.🔍 Which is the odd one out? (a) listening without blame (b) shouting back (c) taking sides at once (d) spreading gossip
10. 10.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 4 (c) step 3 (d) step 2
11. 11.🕊️ When solving a conflict, which comes first: calm down or find options? (a) calm down (b) find options
12. 12.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
13. 13.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) shouting back (b) spreading gossip (c) apologising sincerely (d) bringing up old fights
15. 15.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 3 (c) step 1 (d) step 4
16. 16.✅ How does solving a conflict end? (a) with a winner and loser (b) with an agreed plan (c) with a fight (d) with silence
17. 17.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
18. 18.Which of these makes a conflict worse? (a) finding a middle way (b) listening without blame (c) taking sides at once (d) focusing on the problem
19. 19.🔍 Which is the odd one out? (a) finding a middle way (b) apologising sincerely (c) using a calm voice (d) shouting back
20. 20.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 3 (c) step 2 (d) step 4
21. 21.Which of these makes a conflict worse? (a) finding a middle way (b) apologising sincerely (c) using a calm voice (d) spreading gossip
22. 22.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) ignore them (d) help them calm down
23. 23.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 3 (c) step 2 (d) step 1
24. 24.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
25. 25.Which of these helps solve a conflict? (a) listening without blame (b) shouting back (c) taking sides at once (d) bringing up old fights
26. 26.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
27. 27.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
28. 28.🕊️ When solving a conflict, which comes first: hear each side fully or cool off for a minute? (a) hear each side fully (b) cool off for a minute
29. 29.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
30. 30.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides
31. 31.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 4 (c) step 2 (d) step 1
32. 32.🕊️ When solving a conflict, which comes first: shake hands on a plan or take a deep breath? (a) shake hands on a plan (b) take a deep breath
33. 33.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
34. 34.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
35. 35.🔍 Which is the odd one out? (a) using a calm voice (b) focusing on the problem (c) apologising sincerely (d) name-calling
36. 36.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
37. 37.True or false: “name-calling” helps solve a conflict. (a) False (b) True
38. 38.Which of these makes a conflict worse? (a) finding a middle way (b) saying “I feel…” (c) listening without blame (d) bringing up old fights
39. 39.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
40. 40.🕊️ When solving a conflict, which comes first: take a deep breath or list possible fixes? (a) take a deep breath (b) list possible fixes

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