Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 714 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) walking off in anger (b) saying “I feel…” (c) spreading gossip (d) name-calling
2. 2.🕊️ When solving a conflict, which comes first: take a deep breath or hear each side fully? (a) take a deep breath (b) hear each side fully
3. 3.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) help them calm down (d) take a vote at once
4. 4.🔍 Which is the odd one out? (a) shouting back (b) walking off in anger (c) listening without blame (d) name-calling
5. 5.Which of these makes a conflict worse? (a) apologising sincerely (b) listening without blame (c) finding a middle way (d) name-calling
6. 6.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
7. 7.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
8. 8.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
9. 9.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
10. 10.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
11. 11.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
12. 12.Which of these helps solve a conflict? (a) walking off in anger (b) taking sides at once (c) shouting back (d) using a calm voice
13. 13.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 3 (c) step 1 (d) step 4
14. 14.🔍 Which is the odd one out? (a) apologising sincerely (b) bringing up old fights (c) shouting back (d) name-calling
15. 15.🕊️ When solving a conflict, which comes first: let each person speak or choose a fix together? (a) let each person speak (b) choose a fix together
16. 16.Which of these makes a conflict worse? (a) apologising sincerely (b) focusing on the problem (c) taking sides at once (d) finding a middle way
17. 17.🔍 Which is the odd one out? (a) listening without blame (b) using a calm voice (c) saying “I feel…” (d) bringing up old fights
18. 18.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
19. 19.🕊️ When solving a conflict, which comes first: shake hands on a plan or calm down? (a) shake hands on a plan (b) calm down
20. 20.Which of these helps solve a conflict? (a) name-calling (b) walking off in anger (c) focusing on the problem (d) spreading gossip
21. 21.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) combine the best parts (c) the leader picks alone (d) scrap the project
22. 22.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
23. 23.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
24. 24.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
25. 25.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 1 (c) step 4 (d) step 2
26. 26.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 4 (c) step 2 (d) step 1
27. 27.Which of these makes a conflict worse? (a) finding a middle way (b) saying “I feel…” (c) shouting back (d) using a calm voice
28. 28.Which of these helps solve a conflict? (a) bringing up old fights (b) shouting back (c) taking sides at once (d) saying “I feel…”
29. 29.🔍 Which is the odd one out? (a) walking off in anger (b) saying “I feel…” (c) finding a middle way (d) apologising sincerely
30. 30.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 1 (c) step 2 (d) step 3
31. 31.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides
32. 32.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 2 (c) step 4 (d) step 3
33. 33.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
34. 34.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “I don’t care.” (c) “You are always wrong.” (d) “Stop being silly!”
35. 35.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
36. 36.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
37. 37.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
38. 38.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 3 (c) step 1 (d) step 2
39. 39.🔍 Which is the odd one out? (a) name-calling (b) saying “I feel…” (c) listening without blame (d) using a calm voice
40. 40.🔍 Which is the odd one out? (a) apologising sincerely (b) finding a middle way (c) spreading gossip (d) saying “I feel…”

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