Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 715 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
2. 2.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 2 (c) step 4 (d) step 1
3. 3.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
4. 4.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides
5. 5.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 1 (c) step 3 (d) step 2
6. 6.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) scrap the project (c) the leader picks alone (d) combine the best parts
7. 7.🕊️ When solving a conflict, which comes first: choose a fix together or take a deep breath? (a) choose a fix together (b) take a deep breath
8. 8.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) help them calm down (c) take a vote at once (d) ignore them
9. 9.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) spreading gossip (d) listening without blame
10. 10.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to find who to blame (c) to understand fully (d) to waste time
11. 11.🕊️ When solving a conflict, which comes first: listen to both sides or list possible fixes? (a) listen to both sides (b) list possible fixes
12. 12.🔍 Which is the odd one out? (a) shouting back (b) using a calm voice (c) spreading gossip (d) taking sides at once
13. 13.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
14. 14.Which of these helps solve a conflict? (a) shouting back (b) bringing up old fights (c) using a calm voice (d) spreading gossip
15. 15.🔍 Which is the odd one out? (a) taking sides at once (b) name-calling (c) saying “I feel…” (d) spreading gossip
16. 16.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 2 (c) step 1 (d) step 4
17. 17.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 3 (c) step 1 (d) step 4
18. 18.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “You are always wrong.”
19. 19.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
20. 20.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 4 (c) step 1 (d) step 2
21. 21.Which of these makes a conflict worse? (a) listening without blame (b) focusing on the problem (c) finding a middle way (d) name-calling
22. 22.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
23. 23.🕊️ When solving a conflict, which comes first: shake hands on a plan or cool off for a minute? (a) shake hands on a plan (b) cool off for a minute
24. 24.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute
25. 25.🔍 Which is the odd one out? (a) apologising sincerely (b) taking sides at once (c) spreading gossip (d) shouting back
26. 26.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
27. 27.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
28. 28.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with a fight (d) with an agreed plan
29. 29.🕊️ When solving a conflict, which comes first: hear each side fully or shake hands on a plan? (a) hear each side fully (b) shake hands on a plan
30. 30.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 4 (c) step 2 (d) step 3
31. 31.🕊️ When solving a conflict, which comes first: listen to both sides or brainstorm solutions? (a) listen to both sides (b) brainstorm solutions
32. 32.🕊️ When solving a conflict, which comes first: brainstorm solutions or calm down? (a) brainstorm solutions (b) calm down
33. 33.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
34. 34.🕊️ When solving a conflict, which comes first: cool off for a minute or list possible fixes? (a) cool off for a minute (b) list possible fixes
35. 35.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
36. 36.🔍 Which is the odd one out? (a) shouting back (b) using a calm voice (c) listening without blame (d) apologising sincerely
37. 37.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
38. 38.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
39. 39.🕊️ When solving a conflict, which comes first: agree on a plan or hear each side fully? (a) agree on a plan (b) hear each side fully
40. 40.🔍 Which is the odd one out? (a) focusing on the problem (b) finding a middle way (c) listening without blame (d) walking off in anger

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