Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 718 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 2 (c) step 4 (d) step 1
2. 2.🔍 Which is the odd one out? (a) walking off in anger (b) spreading gossip (c) focusing on the problem (d) bringing up old fights
3. 3.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) use the louder one’s (c) combine the best parts (d) the leader picks alone
4. 4.Which of these makes a conflict worse? (a) focusing on the problem (b) using a calm voice (c) shouting back (d) saying “I feel…”
5. 5.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
6. 6.🕊️ When solving a conflict, which comes first: choose a fix together or hear each side fully? (a) choose a fix together (b) hear each side fully
7. 7.🕊️ When solving a conflict, which comes first: listen to both sides or shake hands on a plan? (a) listen to both sides (b) shake hands on a plan
8. 8.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 1 (c) step 4 (d) step 3
9. 9.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
10. 10.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
11. 11.✅ How does solving a conflict end? (a) with an agreed plan (b) with silence (c) with a fight (d) with a winner and loser
12. 12.🔍 Which is the odd one out? (a) using a calm voice (b) apologising sincerely (c) finding a middle way (d) shouting back
13. 13.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 3 (c) step 4 (d) step 1
14. 14.Which of these makes a conflict worse? (a) listening without blame (b) bringing up old fights (c) apologising sincerely (d) finding a middle way
15. 15.🔍 Which is the odd one out? (a) name-calling (b) shouting back (c) finding a middle way (d) bringing up old fights
16. 16.Which of these helps solve a conflict? (a) bringing up old fights (b) walking off in anger (c) taking sides at once (d) saying “I feel…”
17. 17.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) focusing on the problem (d) name-calling
18. 18.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
19. 19.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 3 (c) step 4 (d) step 1
20. 20.🔍 Which is the odd one out? (a) name-calling (b) finding a middle way (c) saying “I feel…” (d) using a calm voice
21. 21.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
22. 22.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “You are always wrong.” (c) “Let’s hear both sides.” (d) “Stop being silly!”
23. 23.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 4 (c) step 2 (d) step 1
24. 24.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
25. 25.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
26. 26.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) ignore them (d) help them calm down
27. 27.🔍 Which is the odd one out? (a) saying “I feel…” (b) using a calm voice (c) apologising sincerely (d) bringing up old fights
28. 28.True or false: “name-calling” makes a conflict worse. (a) False (b) True
29. 29.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
30. 30.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 2 (c) step 3 (d) step 4
31. 31.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
32. 32.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) spreading gossip (b) walking off in anger (c) shouting back (d) listening without blame
34. 34.Which of these helps solve a conflict? (a) spreading gossip (b) shouting back (c) name-calling (d) using a calm voice
35. 35.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
36. 36.🕊️ When solving a conflict, which comes first: calm down or find options? (a) calm down (b) find options
37. 37.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
38. 38.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
39. 39.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
40. 40.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse

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