Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 719 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 4 (c) step 3 (d) step 1
2. 2.🔍 Which is the odd one out? (a) walking off in anger (b) shouting back (c) name-calling (d) saying “I feel…”
3. 3.🕊️ When solving a conflict, which comes first: agree on a plan or calm down? (a) agree on a plan (b) calm down
4. 4.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) scrap the project (c) the leader picks alone (d) use the louder one’s
5. 5.🔍 Which is the odd one out? (a) apologising sincerely (b) bringing up old fights (c) using a calm voice (d) saying “I feel…”
6. 6.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
7. 7.🔍 Which is the odd one out? (a) using a calm voice (b) spreading gossip (c) taking sides at once (d) walking off in anger
8. 8.🕊️ When solving a conflict, which comes first: cool off for a minute or brainstorm solutions? (a) cool off for a minute (b) brainstorm solutions
9. 9.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 1 (c) step 3 (d) step 4
10. 10.🕊️ When solving a conflict, which comes first: let each person speak or cool off for a minute? (a) let each person speak (b) cool off for a minute
11. 11.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
12. 12.🕊️ When solving a conflict, which comes first: let each person speak or shake hands on a plan? (a) let each person speak (b) shake hands on a plan
13. 13.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
14. 14.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
15. 15.🔍 Which is the odd one out? (a) saying “I feel…” (b) listening without blame (c) walking off in anger (d) using a calm voice
16. 16.Which of these helps solve a conflict? (a) shouting back (b) name-calling (c) walking off in anger (d) apologising sincerely
17. 17.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) help them calm down (c) ignore them (d) pick a winner fast
18. 18.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 1 (c) step 3 (d) step 2
19. 19.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “I don’t care.” (d) “Let’s hear both sides.”
20. 20.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 1 (c) step 3 (d) step 2
21. 21.✅ How does solving a conflict end? (a) with a fight (b) with an agreed plan (c) with a winner and loser (d) with silence
22. 22.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
23. 23.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 1 (c) step 4 (d) step 3
24. 24.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
25. 25.Which of these makes a conflict worse? (a) walking off in anger (b) finding a middle way (c) listening without blame (d) focusing on the problem
26. 26.🕊️ When solving a conflict, which comes first: take a deep breath or list possible fixes? (a) take a deep breath (b) list possible fixes
27. 27.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to find who to blame (c) to understand fully (d) to waste time
28. 28.🔍 Which is the odd one out? (a) focusing on the problem (b) apologising sincerely (c) shouting back (d) using a calm voice
29. 29.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
30. 30.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
31. 31.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
32. 32.🕊️ When solving a conflict, which comes first: hear each side fully or brainstorm solutions? (a) hear each side fully (b) brainstorm solutions
33. 33.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 3 (c) step 2 (d) step 4
34. 34.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
35. 35.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
36. 36.Which of these helps solve a conflict? (a) walking off in anger (b) listening without blame (c) bringing up old fights (d) spreading gossip
37. 37.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
38. 38.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
39. 39.Which of these helps solve a conflict? (a) name-calling (b) taking sides at once (c) bringing up old fights (d) using a calm voice
40. 40.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False

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