Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 720 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 3 (c) step 2 (d) step 4
2. 2.Which of these helps solve a conflict? (a) walking off in anger (b) listening without blame (c) name-calling (d) bringing up old fights
3. 3.Which of these makes a conflict worse? (a) apologising sincerely (b) finding a middle way (c) listening without blame (d) spreading gossip
4. 4.Which of these helps solve a conflict? (a) bringing up old fights (b) shouting back (c) spreading gossip (d) focusing on the problem
5. 5.True or false: “name-calling” makes a conflict worse. (a) False (b) True
6. 6.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
7. 7.Which of these helps solve a conflict? (a) taking sides at once (b) walking off in anger (c) shouting back (d) finding a middle way
8. 8.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
9. 9.🕊️ When solving a conflict, which comes first: take a deep breath or shake hands on a plan? (a) take a deep breath (b) shake hands on a plan
10. 10.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
11. 11.Which of these makes a conflict worse? (a) taking sides at once (b) using a calm voice (c) listening without blame (d) apologising sincerely
12. 12.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
13. 13.🔍 Which is the odd one out? (a) finding a middle way (b) focusing on the problem (c) saying “I feel…” (d) taking sides at once
14. 14.Which of these helps solve a conflict? (a) spreading gossip (b) name-calling (c) taking sides at once (d) apologising sincerely
15. 15.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 2 (c) step 3 (d) step 1
16. 16.🔍 Which is the odd one out? (a) name-calling (b) focusing on the problem (c) saying “I feel…” (d) listening without blame
17. 17.🔍 Which is the odd one out? (a) apologising sincerely (b) finding a middle way (c) saying “I feel…” (d) shouting back
18. 18.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 2 (c) step 3 (d) step 4
19. 19.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
20. 20.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
21. 21.🔍 Which is the odd one out? (a) listening without blame (b) saying “I feel…” (c) finding a middle way (d) walking off in anger
22. 22.Which of these makes a conflict worse? (a) finding a middle way (b) apologising sincerely (c) walking off in anger (d) using a calm voice
23. 23.True or false: “name-calling” helps solve a conflict. (a) True (b) False
24. 24.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 1 (c) step 2 (d) step 4
25. 25.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
26. 26.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
27. 27.🔍 Which is the odd one out? (a) walking off in anger (b) spreading gossip (c) finding a middle way (d) name-calling
28. 28.🔍 Which is the odd one out? (a) walking off in anger (b) name-calling (c) bringing up old fights (d) apologising sincerely
29. 29.🕊️ When solving a conflict, which comes first: choose a fix together or let each person speak? (a) choose a fix together (b) let each person speak
30. 30.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to waste time (c) to find who to blame (d) to pick a winner
31. 31.🔍 Which is the odd one out? (a) shouting back (b) using a calm voice (c) bringing up old fights (d) spreading gossip
32. 32.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
33. 33.🕊️ When solving a conflict, which comes first: hear each side fully or agree on a plan? (a) hear each side fully (b) agree on a plan
34. 34.🔍 Which is the odd one out? (a) finding a middle way (b) using a calm voice (c) spreading gossip (d) listening without blame
35. 35.Which of these helps solve a conflict? (a) bringing up old fights (b) saying “I feel…” (c) name-calling (d) spreading gossip
36. 36.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
37. 37.🕊️ When solving a conflict, which comes first: listen to both sides or brainstorm solutions? (a) listen to both sides (b) brainstorm solutions
38. 38.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 4 (c) step 1 (d) step 2
39. 39.✅ How does solving a conflict end? (a) with a fight (b) with silence (c) with an agreed plan (d) with a winner and loser
40. 40.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True

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