Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 722 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these helps solve a conflict? (a) name-calling (b) finding a middle way (c) walking off in anger (d) shouting back
2. 2.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “Let’s hear both sides.” (d) “I don’t care.”
3. 3.True or false: “shouting back” helps solve a conflict. (a) False (b) True
4. 4.Which of these makes a conflict worse? (a) taking sides at once (b) listening without blame (c) saying “I feel…” (d) finding a middle way
5. 5.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 3 (c) step 4 (d) step 1
6. 6.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
7. 7.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 4 (c) step 2 (d) step 3
8. 8.Which of these helps solve a conflict? (a) apologising sincerely (b) name-calling (c) taking sides at once (d) spreading gossip
9. 9.Which of these helps solve a conflict? (a) name-calling (b) listening without blame (c) taking sides at once (d) walking off in anger
10. 10.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 3 (c) step 2 (d) step 4
11. 11.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
12. 12.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 2 (c) step 1 (d) step 3
13. 13.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) shouting back (b) taking sides at once (c) name-calling (d) using a calm voice
15. 15.Which of these makes a conflict worse? (a) using a calm voice (b) saying “I feel…” (c) name-calling (d) listening without blame
16. 16.Which of these makes a conflict worse? (a) shouting back (b) saying “I feel…” (c) finding a middle way (d) apologising sincerely
17. 17.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 1 (c) step 3 (d) step 2
18. 18.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 4 (c) step 3 (d) step 2
19. 19.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
20. 20.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) bringing up old fights (b) spreading gossip (c) focusing on the problem (d) walking off in anger
22. 22.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
23. 23.Which of these helps solve a conflict? (a) bringing up old fights (b) shouting back (c) using a calm voice (d) taking sides at once
24. 24.🕊️ When solving a conflict, which comes first: listen to both sides or list possible fixes? (a) listen to both sides (b) list possible fixes
25. 25.🔍 Which is the odd one out? (a) bringing up old fights (b) name-calling (c) apologising sincerely (d) walking off in anger
26. 26.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
27. 27.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 2 (c) step 3 (d) step 1
28. 28.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 4 (c) step 2 (d) step 3
29. 29.Which of these helps solve a conflict? (a) taking sides at once (b) focusing on the problem (c) shouting back (d) name-calling
30. 30.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
31. 31.🔍 Which is the odd one out? (a) bringing up old fights (b) taking sides at once (c) walking off in anger (d) saying “I feel…”
32. 32.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
33. 33.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
34. 34.🕊️ When solving a conflict, which comes first: let each person speak or brainstorm solutions? (a) let each person speak (b) brainstorm solutions
35. 35.🔍 Which is the odd one out? (a) spreading gossip (b) apologising sincerely (c) finding a middle way (d) focusing on the problem
36. 36.Which of these makes a conflict worse? (a) saying “I feel…” (b) spreading gossip (c) focusing on the problem (d) listening without blame
37. 37.🕊️ When solving a conflict, which comes first: calm down or let each person speak? (a) calm down (b) let each person speak
38. 38.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
39. 39.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with a fight (d) with an agreed plan
40. 40.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options

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