Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 723 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) name-calling (b) spreading gossip (c) taking sides at once (d) saying “I feel…”
2. 2.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
3. 3.🔍 Which is the odd one out? (a) walking off in anger (b) name-calling (c) bringing up old fights (d) apologising sincerely
4. 4.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
5. 5.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
6. 6.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 3 (c) step 1 (d) step 4
7. 7.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
8. 8.Which of these helps solve a conflict? (a) name-calling (b) taking sides at once (c) finding a middle way (d) walking off in anger
9. 9.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Stop being silly!” (c) “I don’t care.” (d) “Let’s hear both sides.”
10. 10.✅ How does solving a conflict end? (a) with silence (b) with an agreed plan (c) with a fight (d) with a winner and loser
11. 11.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
12. 12.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
13. 13.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
14. 14.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
15. 15.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
16. 16.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
17. 17.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to waste time (c) to find who to blame (d) to understand fully
18. 18.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak
19. 19.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) ignore them (c) take a vote at once (d) pick a winner fast
20. 20.🔍 Which is the odd one out? (a) taking sides at once (b) finding a middle way (c) spreading gossip (d) shouting back
21. 21.Which of these helps solve a conflict? (a) shouting back (b) taking sides at once (c) using a calm voice (d) name-calling
22. 22.Which of these makes a conflict worse? (a) apologising sincerely (b) saying “I feel…” (c) name-calling (d) finding a middle way
23. 23.🕊️ When solving a conflict, which comes first: list possible fixes or calm down? (a) list possible fixes (b) calm down
24. 24.True or false: “shouting back” helps solve a conflict. (a) True (b) False
25. 25.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 2 (c) step 1 (d) step 4
26. 26.🕊️ When solving a conflict, which comes first: cool off for a minute or list possible fixes? (a) cool off for a minute (b) list possible fixes
27. 27.🔍 Which is the odd one out? (a) using a calm voice (b) finding a middle way (c) listening without blame (d) walking off in anger
28. 28.🔍 Which is the odd one out? (a) finding a middle way (b) saying “I feel…” (c) using a calm voice (d) shouting back
29. 29.🔍 Which is the odd one out? (a) listening without blame (b) finding a middle way (c) name-calling (d) using a calm voice
30. 30.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
31. 31.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
32. 32.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 3 (c) step 1 (d) step 4
33. 33.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
34. 34.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
35. 35.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
36. 36.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 1 (c) step 2 (d) step 3
37. 37.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) use the louder one’s (c) the leader picks alone (d) combine the best parts
38. 38.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
39. 39.🔍 Which is the odd one out? (a) walking off in anger (b) name-calling (c) shouting back (d) focusing on the problem
40. 40.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 3 (c) step 1 (d) step 2

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