Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 724 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these makes a conflict worse? (a) finding a middle way (b) using a calm voice (c) name-calling (d) saying “I feel…”
2. 2.🔍 Which is the odd one out? (a) walking off in anger (b) listening without blame (c) using a calm voice (d) finding a middle way
3. 3.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
4. 4.🔍 Which is the odd one out? (a) saying “I feel…” (b) name-calling (c) taking sides at once (d) bringing up old fights
5. 5.Which of these helps solve a conflict? (a) apologising sincerely (b) shouting back (c) bringing up old fights (d) name-calling
6. 6.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with a fight (d) with an agreed plan
7. 7.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
8. 8.🔍 Which is the odd one out? (a) spreading gossip (b) finding a middle way (c) taking sides at once (d) shouting back
9. 9.🕊️ When solving a conflict, which comes first: shake hands on a plan or take a deep breath? (a) shake hands on a plan (b) take a deep breath
10. 10.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 3 (c) step 1 (d) step 2
11. 11.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
12. 12.True or false: “name-calling” makes a conflict worse. (a) False (b) True
13. 13.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 4 (c) step 3 (d) step 2
14. 14.🕊️ When solving a conflict, which comes first: shake hands on a plan or calm down? (a) shake hands on a plan (b) calm down
15. 15.🕊️ When solving a conflict, which comes first: take a deep breath or agree on a plan? (a) take a deep breath (b) agree on a plan
16. 16.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
17. 17.🕊️ When solving a conflict, which comes first: listen to both sides or cool off for a minute? (a) listen to both sides (b) cool off for a minute
18. 18.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
19. 19.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to find who to blame (c) to pick a winner (d) to waste time
20. 20.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
21. 21.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 4 (c) step 3 (d) step 2
22. 22.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
23. 23.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 3 (c) step 2 (d) step 4
24. 24.Which of these makes a conflict worse? (a) using a calm voice (b) listening without blame (c) bringing up old fights (d) finding a middle way
25. 25.🔍 Which is the odd one out? (a) finding a middle way (b) saying “I feel…” (c) apologising sincerely (d) spreading gossip
26. 26.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides
27. 27.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 4 (c) step 3 (d) step 1
28. 28.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
29. 29.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) the leader picks alone (c) use the louder one’s (d) combine the best parts
30. 30.🕊️ When solving a conflict, which comes first: take a deep breath or brainstorm solutions? (a) take a deep breath (b) brainstorm solutions
31. 31.True or false: “shouting back” makes a conflict worse. (a) True (b) False
32. 32.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
33. 33.Which of these helps solve a conflict? (a) bringing up old fights (b) walking off in anger (c) shouting back (d) listening without blame
34. 34.Which of these helps solve a conflict? (a) name-calling (b) taking sides at once (c) saying “I feel…” (d) spreading gossip
35. 35.🕊️ When solving a conflict, which comes first: let each person speak or cool off for a minute? (a) let each person speak (b) cool off for a minute
36. 36.🔍 Which is the odd one out? (a) bringing up old fights (b) apologising sincerely (c) taking sides at once (d) spreading gossip
37. 37.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 3 (c) step 4 (d) step 1
38. 38.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 2 (c) step 3 (d) step 4
39. 39.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
40. 40.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False

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