Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 725 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
2. 2.🔍 Which is the odd one out? (a) bringing up old fights (b) apologising sincerely (c) shouting back (d) spreading gossip
3. 3.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
4. 4.🔍 Which is the odd one out? (a) using a calm voice (b) finding a middle way (c) bringing up old fights (d) saying “I feel…”
5. 5.🕊️ When solving a conflict, which comes first: hear each side fully or cool off for a minute? (a) hear each side fully (b) cool off for a minute
6. 6.Which of these makes a conflict worse? (a) name-calling (b) focusing on the problem (c) saying “I feel…” (d) finding a middle way
7. 7.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
8. 8.Which of these helps solve a conflict? (a) taking sides at once (b) name-calling (c) apologising sincerely (d) spreading gossip
9. 9.🔍 Which is the odd one out? (a) focusing on the problem (b) finding a middle way (c) apologising sincerely (d) walking off in anger
10. 10.👂 Why listen to both sides in a conflict? (a) to waste time (b) to understand fully (c) to pick a winner (d) to find who to blame
11. 11.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
12. 12.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
13. 13.🔍 Which is the odd one out? (a) taking sides at once (b) saying “I feel…” (c) focusing on the problem (d) finding a middle way
14. 14.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
15. 15.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 3 (c) step 4 (d) step 2
16. 16.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 1 (c) step 2 (d) step 4
17. 17.Which of these makes a conflict worse? (a) spreading gossip (b) listening without blame (c) apologising sincerely (d) saying “I feel…”
18. 18.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
19. 19.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
20. 20.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
21. 21.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 3 (c) step 2 (d) step 4
22. 22.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
23. 23.Which of these makes a conflict worse? (a) taking sides at once (b) using a calm voice (c) finding a middle way (d) listening without blame
24. 24.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “You are always wrong.” (d) “Let’s hear both sides.”
25. 25.Which of these makes a conflict worse? (a) saying “I feel…” (b) finding a middle way (c) listening without blame (d) bringing up old fights
26. 26.Which of these makes a conflict worse? (a) focusing on the problem (b) apologising sincerely (c) walking off in anger (d) listening without blame
27. 27.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
28. 28.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) combine the best parts (d) scrap the project
29. 29.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
30. 30.Which of these makes a conflict worse? (a) focusing on the problem (b) using a calm voice (c) shouting back (d) saying “I feel…”
31. 31.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 1 (c) step 4 (d) step 3
32. 32.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
33. 33.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
34. 34.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
35. 35.🕊️ When solving a conflict, which comes first: calm down or agree on a plan? (a) calm down (b) agree on a plan
36. 36.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 1 (c) step 3 (d) step 2
37. 37.Which of these helps solve a conflict? (a) spreading gossip (b) bringing up old fights (c) walking off in anger (d) finding a middle way
38. 38.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
39. 39.True or false: “name-calling” helps solve a conflict. (a) False (b) True
40. 40.Which of these helps solve a conflict? (a) spreading gossip (b) saying “I feel…” (c) taking sides at once (d) shouting back

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